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Showing 1 of 32 conversations about:
K-Man
219
Nov 28, 2018
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This is an absolute disgrace. Ordered this on the 12th June and waiting patiently for the original shipping date of the 11th Oct. Got an email on the 9th Oct saying there's a delay... then nothing. Not a word in regards to an update from MD. After reaching out to other purchasers on here as well as Justin @TheShoeSnob himself, I was able to find out that the shoes had already been sent to MD for distribution. Emailing MD inquiring about my order only to be told they couldn't provide any information apart from the original delay email sent. After another month and a half of no updates, I sent another email asking about my order. This time I was told it was on Back Order which is a bit baffling considering that Justin had already sent the orders out to MD... Then came the kicker, an email this morning saying that they now can't guarantee more stock and they've cancelled my (5 month) order and will be given a refund (Plus $20 credit on my next order... wow, small consolation MD) . NOT GOOD ENOUGH MASSDROP! @Jtchinoy, did you get the same treatment from MD with your order?
Justin, I hope you pull all your products from MD from here on. They have absolutely screwed the pooch on this with many who have joined this drop over 5 months ago and on top of it tarnished your brand reputation. I had been so looking forward to these. I had specifically ordered these to be worn on an Opening Night I knew was coming early next year. (Silly me for thinking that I had plenty of time to spare ordering them in June'18!)
MD... You've done some questionable customer service errors in the past which I forgave but this takes the cake. I'll end this like I started. ABSOLUTE DISGRACE.
Jtchinoy
10
Nov 29, 2018
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K-ManI got the exact same email out of the blue about an hour ago. I'm really disappointed, as these shoes are gorgeous and I was hoping to sport them at my company's winter ball. $20 doesn't alleviate the situation by any means. I'd rather know what exactly happened to this order that Justin hasn't had in his company's possession for a few weeks now. After waiting for 5 months, they could at least do us the courtesy of an explanation. I used to hold Massdrop in high regard, but their customer service handled this horribly with the most canned responses I've had to deal with in a long time.
K-Man
219
Nov 29, 2018
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JtchinoyExactly! I would like to know exactly what went so terribly wrong here. I've been patient about this whole situation but I've reached my limit. I've emailed MD again demanding what went wrong. @TheShoeSnob they have made a debacle of this Justin. I hope you're able to give them an ear full. In terms of a customer service stand point, this is by far the worst I've encountered.
TheShoeSnob
161
J.FitzPatrick
Dec 6, 2018
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K-ManI am really sorry to hear all of this. I wish that I could do something but there is nothing that I can do. It's the nature of their company. I will bear this in mind before future business. I asked myself what was going on and also did not get any answers to be honest. The problem when a company grows too big and has too many departments and not enough communication. Apologies gents. Truly
K-Man
219
Dec 8, 2018
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TheShoeSnobYeah communication is atrocious with MD. It’s a real pity... was so looking forward to these. Like I mentioned, they were reserved for a big Opening Night early next year! I don’t really like a lot of brouging on my shoes but these had the perfect amount for my tastes. Walnut leather would’ve been beautiful too! Oh well... but thanks for replying Justin. I’ll have a pair of your shoes on my feet one day!
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