Buyer beware, while these mugs are attractive they are also EXTREMELY fragile. The description states that they are"durable" and "shatter" resistant but that is not true and I have to take issue with that claim, I think it is misleading and not truthful. They are delicate and fragile the glass is very thin and they will shatter very easily under normal usage.
goldustwinGot to Transactions -> The Item -> Contact Support. They will likely refund you a portion of the purchase price. That's what they did for me.
goldustwinHey- Sorry to hear of your defective glasses. Please reach out to JoyJolt Customer Service at 888-569-5680 or email support@joyjolt.com and they will do their best to assist you!
Ninja600As a precaution; being that these are double wall glasses which are more fragile- we recommend not using metal utensils. However, based on customer feedback gentle use with metal utensils does not cause any harm to the glass.
Hey JoyJolt and MassDrop, can we make sure these glasses get packed better than in the past. Other participants receiving JJ and Zwilling Sorrento glasses have reported smashed items upon opening the packages.
[I have edited the rest of this post since the glasses did indeed come bubble-wrapped.]
glennacGood News! I got a set of 4 and they were individually bubbled wrapped. Unfortunately, one of them had a small crack developing in the handle. MD didn’t have any extra stock on hand to replace it but offered a partial refund and that was fine.
The glasses really do keep my coffee hotter longer over the ceramic mugs I usually use. Still, you are losing heat out of the top so the improved hot time is not dramatic. Maybe an extra 15-20 mins. As I tend to sip over an extended period of time, the coffee ends up cooling anyways and I’m use to that. These do work just fine in a microwave to reheat after a while. 👍🏼
So the pics show one with a thin handle and one with a thick handle. Would like the thick handled ones. Which is it? 🤷🏻♂️
UPDATE: I guess it’s the same handle from two different angles. 🤔