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The discussion section of the site isn't Massdrop support, so questions/queries here will often go unanswered. It's fine for people to share their experiences, positive and negative, as others have mentioned, there's a pretty severe sampling bias in the discussion board. Not seeing responses to support requests does not mean we're ignoring issues.
Anyone having troubles with their keyboard should email us at support@massdrop.com and we'll work with KBC's warranty group to troubleshoot/fix/replace your keyboard. Anyone who received the wrong board erroneously (back lit or not, etc), will have their boards replaced with the correct one.
jdswhatwhat
273
Sep 9, 2014
MarkYeah your support page doesn't work
jdswhatwhatClicking support should link to support@massdrop.com, or if you do it from "My Transactions" it will e-mail and autopopulate the subject with your transaction ID which will speed up the response.
jdswhatwhat
273
Sep 9, 2014
MarkIt opens up a blank untitled tab. Chrome and firefox
CocoThepug
106
Sep 9, 2014
jdswhatwhatthe url reads - Mailto:support@massdrop.com
That's how I found it, just took that e-mail address and used my own email account.
Last night I got a reply from massdrop staff requesting pictures and a description of what happened, to which I responded within 10 minutes.
We'll see what happens next.
I almost feel bad but, shouldnt keycaps come off and go on fairly easily? especially if you are using the provided tool..
nelson
5275
Sep 9, 2014
MarkHey Guys,
Just add to @Mark's comment from earlier. We have been monitoring feedback on the Poker II Keyboards with Cherry MX Clear and we are very aware of the manufacturing defects a few of the members are having with their keyboards.
Please email support@massdrop.com If you have any problem with the keyboard, and we'll take care of it.
We have been coordinating with KBC on the schedule for the replacement keyboards. The shipment for the replacement keyboard is being prepared by KBC as we speak, and we are told it'll be ready to be shipped out to us from China before the end of next week. Assuming no delays from China/US customs, we are hopeful we can get replacement keyboards shipped out before Sept 26.
Thanks for your support.
trizkut
12
Sep 9, 2014
jdswhatwhatDo you not know how to send an email?
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