Mechanical Keyboard Sound Isn't That Simple
Figure 1: I couldn't think of a more literal way to represent this article if I tried... Looking back just a few years ago, there’s no doubt that the huge influx of people that joined the hobby at the peak of the COVID pandemic were drawn to keyboards by way of YouTube, TikTok, and other audio-visual content platforms. Even as the output from these content creators has waned in recent months, their collective impact and legacy on the keyboard hobby is rather firmly etched in the history books. As a result of all of their sound tests, build logs, and opinion videos, the message is clear to any new person joining the hobby: mechanical keyboards are all about the sound. Thock this, clack that. Whether it’s keyboards, keycaps, or even singular switches, seemingly everyone new to the hobby meticulously pores over each component of their keyboard not in an attempt to figure out how it will feel in hand, but how it will sound as they’re furiously grinding their way out from...
Mar 27, 2024
Anyone having troubles with their keyboard should email us at support@massdrop.com and we'll work with KBC's warranty group to troubleshoot/fix/replace your keyboard. Anyone who received the wrong board erroneously (back lit or not, etc), will have their boards replaced with the correct one.
That's how I found it, just took that e-mail address and used my own email account.
Last night I got a reply from massdrop staff requesting pictures and a description of what happened, to which I responded within 10 minutes.
We'll see what happens next.
I almost feel bad but, shouldnt keycaps come off and go on fairly easily? especially if you are using the provided tool..
Just add to @Mark's comment from earlier. We have been monitoring feedback on the Poker II Keyboards with Cherry MX Clear and we are very aware of the manufacturing defects a few of the members are having with their keyboards.
Please email support@massdrop.com If you have any problem with the keyboard, and we'll take care of it.
We have been coordinating with KBC on the schedule for the replacement keyboards. The shipment for the replacement keyboard is being prepared by KBC as we speak, and we are told it'll be ready to be shipped out to us from China before the end of next week. Assuming no delays from China/US customs, we are hopeful we can get replacement keyboards shipped out before Sept 26.
Thanks for your support.