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ArthurM
2684
Sep 19, 2015
Just wanted to check back in with everyone with the latest info on this KC60 drop. The vendor owes us ~400 units, and 200 of those units was just picked up by the freight forwarder. If transit goes smoothly to our warehouse, our team should be able to turn these 200 units around by the end of next week.
The remaining 200 units are slated to finish production by Monday. A pick-up will be scheduled the moment the finished goods are available. While production is nearly complete, we understand that the wait time for this drop was abnormally long. If you prefer to not wait for your keyboard, please reach out to our community support team, and they will cancel your order for a full refund.
Expect an update from us by the end of the day Pacific Time on 9/25 or sooner if something comes up.
vikg
45
Sep 19, 2015
ArthurMMay I please have a keyboard?
It's been 2 weeks since people requested that the keyboards be sent without the keycaps (which seem to be disappointingly fugly anyway). I don't understand why MD can't be more agile with their logistics, and don't understand why MD thinks it sufficient to say "It's taking a long time; the best we will do is offer you a refund."
dhoepp
128
Sep 19, 2015
vikgAll keyboards should be done Monday. That's very soon. Then we have to wait for a boat and a train. Then Massdrop will have them. We're so close!!
dhoeppXmas is also soooo close lol :-)
vikg
45
Sep 19, 2015
dhoeppYes, it sounds like they should be done by Monday. However, we probably won't know whether that happens until late Friday night, as usual. Almost every update has been a "should be done soon!", but, obviously, they were not...
H2O2
72
Sep 19, 2015
vikgThe most likely reason that MD will not ship out the keyboards without the keycaps is the keycaps have already been ordered and payed for by our money. Given that the keycaps are I quote "fugly", I doubt that MD or the vendor are willing to issue you a refund and either sell them off later, or just write them off as a loss.
But the handling of this drop has been rather a disappointment. I think that this was unsurprising given that this is the first time that such a run has been done and that the original 200 keyboard amount was exceeded due to greed on either MD, the vendor, or both's part. Furthermore, a great deal of anger and loss of faith in MD's ability to deliver products would have been alleviated with constant updates or compensation. Even now, the constant "ask us for a refund if you are unhappy" is getting quite annoying and repetitive. We basically gave you a interest free loan to kickstart a factory/project, and you guys don't have the professional courtesy to acknowledge the fact or thank your customers properly for sticking with you throughout this drop.
I know so many people have ranted about MD throughout this drop and everyone including me is probably getting tired of hearing it. But I want this to be on record: MD's brand has been hurt, at least to 500 customers, and faith in your company has decreased. Even now, I would have jumped on that KB87 bluetooth drop had I not had this KC60 experience. I am not even that upset by the delays, but am extremely disappointed in the continual bullshit and lack of support that followed the delays. Alex has done a great job trying to put out the fire, but the fire should not have been that big in the first place.
lorsungcu
140
Sep 20, 2015
H2O2Meanwhile, though: 708 users have requested this product. I seriously doubt they care. Not real sure what people expect; they came out well ahead on this one. No one is doing this to make friends, they made money, hyped this new keyboard enough to get probably another 2-300 sales, and the worst thing to happen is that they might end up with a few extras to sell in the bazaar next month. From their perspective, all of us sticking with it just shows how many people are actually OK with this sort of thing. Anyone that dropped out is simply not a factor anymore. Unfortunately, I don't think enough dropped it to make them actually feel it; they knew that'd be the case from the get-go. If you don't think they track the number of people that generally drop as a function of time since drops end, you'd be a little nuts.
H2O2
72
Sep 20, 2015
lorsungcuYeah, good point. I would point out though that if Comcast offered me gigabit internet for $10, I would take it despite the fact that they are Comcast. I m not arguing that the KC60 drop is specifically hurt. I m talking about brand loyalty and recognition. If I was talking about KC60 specifically, I would have dropped out too. It is a good deal and I want to wait for this drop. I am talking about future drops, that I would be on the fence about. Because of the mess that this drop got into, I would be hesitant to participate in any other drops. If Amazon or mechanical keyboard.com had the same thing despite being more expensive, I am now going to consider those options a lot more.
This might not be accurate, but I do not think MD has become a company with a stable source of profit. They seem to still be like a startup, trying to establish themselves. Messing with brand loyalty and making amateur PR mistakes is not something that you want to do at this point.
wwalker
33
Sep 21, 2015
H2O2Total agreement.
I would be fine with "ship me my keyboard without the keycaps, and we'll call it even"
wwalker
33
Sep 21, 2015
H2O2Massdrop, H2O2's points on the keycaps are quite valid.
You already have 700+ requests to rerun this drop.
If you do, make NO keycaps an option. And be prepared for a lot of people deciding they want to amend their order to have no key caps.
It sounds like this is a really cool keyboard, but most people will not want to wait 4 months to get key caps.
wwalker
33
Sep 21, 2015
H2O2Exactly. I spent a lot of time looking at Pokers on Amazon. If I had not gotten a Poker in the Bazaar, I would have been buying from Amazon, wasd, mechanicalkeyboard. It was $20 more or some such, but hell....
The fact that I've ordered 6 other items from MD and they've all shipped when they were supposed to is the only reason I didn't cancel my order.
vppl
83
Sep 21, 2015
I can't say I'll never participate on another GB here again but my experience with this particular one here is making it a lot easier for me to suppress any urge to throw money at other GBs.
MD can and will continue to get away with bad comms, bad item descriptions, and bad user support (in particular the excuse of having sent the only unit to a reviewer) as long as people throw money at it without knowing exactly what they are getting into.
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