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Derpleton
8
Oct 13, 2015
Well, after a four-month rollercoaster ride of excuses from Massdrop, it seems my keyboard was lost in the mail! Thanks, Massdrop. I can't emphasize just how disappointed I am. I'll be sure to never buy from you again and will recommend against you at every opportunity.
DerpletonI'm sorry the package wasn't able to get to you.
I've flagged your issue to our support team so they will help sort this issue out. In the meantime, have you talked to USPS about the package? Did they confirm it was lost?
Derpleton
8
Oct 14, 2015
YanboWuThank you Yanbo, but Hillary at customer support should be assisting me with a refund. She confirmed on my behalf that the package was lost.
Eidorian
76
Oct 15, 2015
DerpletonHow long did that take? I have been waiting on her for more than a week.
Hubcaps
85
Oct 15, 2015
EidorianSend another email, Zendesk is shit and they're losing emails most like.
Eidorian
76
Oct 19, 2015
YanboWuIt hast been 11 days since I got the last reply from customer service. This is really getting out of hand. If it takes another 10 days, I'm stuck with the problem.
EidorianWhat issue are you seeing? Did you contact support under the transactions tab? It's usually faster that way because they can work based on your order.
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