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KC64 Mechanical Keyboard

KC64 Mechanical Keyboard

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It's been a while, but I feel like adding on to this. The replacement didn't really fix anything. Unstable spacebar, missed keystrokes... and the board itself isn't even level with the table it's resting on. You'd think they could at least make a flat keyboard, but no.
I guess at this point we should consider the supposed firmware fix as vaporware?
phwelo
And apparently the same goes for massdrop support.
Unfortunately, I can now also confirm that the replacement unit I received is defective. The problem is more subtle than before but still present -- typing a paragraph of text at a reasonable speed will result in missed keystrokes. Not to the ridiculous levels of the first item but still to a degree that makes the keyboard unusable in practice, especially for the intended market of a mechanical keyboard.
In view of balance, I compared the keyboard in active use for a couple of hours to another mechanical keyboard with the same switches and two cheap Logitech consumer keyboards. This keyboard /is/ defective.
It's a great shame that the manufacturer has wasted so much of everyone's time, including their own, in issuing a replacement that does not fully resolve the root cause of the first problem. As someone who works in the high-tech industry for a company that produces consumer devices, I am quite surprised that a business would go to the lengths and expenditure of replacing field models without investing the extra time and resources necessary to avoid embarrassment in the market.
In the meantime of this saga I purchased a 'Ducky One TKL' compact Cherry-MX keyboard from a regular retailer. It's a little bit more expensive in shelf price but what this drop has reminded me is that the cost of non-quality is significant.
I won't be seeking a refund as I don't want to spend any more time on this.
I think the lessons should be:
1. Massdrop do not work with this manufacturer again. Apparently, yes, it is possible to /design/ a defective keyboard. Twice(!).
2. Massdrop either only provide products for which they are sure have market readiness OR Massdrop provide a clear 'cowboy' disclaimer for products provided by amateur manufacturers.
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I have to confirm that I have the same issue with the replacement keyboard..
VonNihil
I have received my replacement yesterday (delivery took forever for some reason) and I can feel no improvement over the other defective version.
I am no longer confident that there will ever be a functional product.
I have not been following all posts here, but apparently it's a common problem with the other users too.
@Xik what are the steps to getting a refund for this product?
I'm unhappy to report my new keyboard is still dropping keystrokes, albeit nowhere near as badly or as frequently as the first keyboard. The spacebar appears to be the main issue. Suffice to say it's disappointing. I'll touch base with support after I finish work today.
moukimokyu
same here. missing few keystroke when typing fast
I wanted to add a positive comment after this long, drawn-out, saga. I received my replacement keyboard yesterday and this batch seems to have resolved all of my issues. Kudos to Massdrop for sticking with this for almost a year and making it right in the end. The only constructive criticism I can make is to be more communicative with us. Don't let it go more than a couple weeks between updates. Getting regular updates would have put my mind at ease, knowing the problem was being addressed. This doesn't even need to be every week. Just once a month makes a difference! I am definitely happy with the new revision of this board. Sorry to see some aren't having the same expeience.
DiscoMonster
Same. My new KB is working great so far. The wait sucked, and although updates were slow, I received immediate responses whenever I emailed in to customer support.
Is what it is I guess, but enjoying the new KC64 so far.
https://youtu.be/1RPJaMHZSgw
I think I want my money back.
I have received a replacement keyboard, for which i had to pay 31 euros in customs for the second time, only to find that the spacebar key is not working this time, although it seems the keymisses issue has been solved correctly.
Is there any way i can get a full refund for this product and the customs i had to pay twice, because this is more that unacceptable...
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Hi Dexa, did you just go through the normal massdrop support for this? I'm in the basically the same situation as you, new board still dropping keystrokes and had to pay customs twice for this...
Kroio
Hi Kroio,
I have just emailed the situation to massdrop on support@massdrop.com. I attached a video of the space bar not working and a photo of both customs fees tickets that were stuck on the boxes, and made a paypall account for the refund, and i had my money 2 days later, and didnt have top go through the hassle of reshipping the two broken keyboards, so now I'm having some fun randomly soldering pieces of the boards together and stuff :p
Cant really help you much otherwise :s
Good luck
i notice it hasnt been posted in here that theres been a further delay. i'll quote the relevant portion of the email from about a week ago
" We wanted to explain what's happened in the warehouse. While we did receive the keyboards, they were received incorrectly at the warehouse and now we're experiencing a SKU contamination. We didn't want to take the chance of dispatching and sending another board that won't work for you, so in this instance we will be bringing them to our head quarters for testing. Once we can confirm they're the boards with the Upgraded PCB, we'll get them sent your way as soon as possible."
how long is it going to take to sort the duds from the working boards @XiK ?
Alpi
We have successfully identified the contaminated skus / new replacements! Our warehouse in NJ actually sent the keyboards here for us to check 1 by 1, which took up a week or so. Remaining replacements should be going out this week. sorry bout the delay, but we wanted to make this right for everybody and not having peeps receiving bad units again... Thanks for checking in, appreciate your patience!
Any news at hand at all at this point @XiK?
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woohoo! That's good news!
boMD
it's almost over :')
Still radio silence. I emailed through but have heard nothing in response.
Currently rocking a useless paperweight.
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Not quite, maybe September last year.
takai
Yup, pretty disappointing if you ask me. I just wish we could get updates without having to take to the forums... Calling @XiK, any further updates from the past 3 weeks of radio silence? In your last post you mentioned "Will loop back with NPKC again tonight for an update." Did you learn anything?
@XiK Do you have any updates as to when we can expect the replacement keyboards to come in? I received an email on April 11th, but have seen nothing since then. Any updates would be appreciated.
Cheers
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@XiK Thank you for the update!
A month past, still no update?
Hey everyone,
We are reaching out here to let you know that after working with the vendor to resolve the issues with this keyboard, they now believe that the firmware will not be able to resolve the  issues with this keyboard and have agreed to upgrade those of you who are still having trouble to a brand new keyboard which will have the latest PCB the lab has updated. If you would like to exchange your keyboard for a newer version, please respond to the support email you received or contact support"Monday April 17th.
Once again, apologies about the long delay and thank you all for being super patient with us on this one.
@moukimokyu @VonNihil @boMD @fuzzy-focus @DanielFerrer @ChrisWolff
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XiK
I can't ship it back, so I guess I won't be able to exchange?
HA why would we trust you, or your vendors to actually deliver a working keyboard?
Any word back from NPKC about the replacement PCBs/keyboards/anything at all really @XiK ?
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Still have it. Holding out for a fix ... hopefully.
I still have it. Had to do a PayPal chargeback to get my money back. Keyboard is a broken piece of junk, don't know what I'll do with it.
So it's been another month with no update. Any news?
axexa
Yes. Would like to know if a new firmware update is in the works.
Thanks!
Has anyone applied the firmware update using a PC, and then tried the keyboard on a Mac?
I'm curious if there will be any improvement. I'm using a Mac with this keyboard, but can hook it up to a PC to update the firmware.
Thanks, M
boMD
Hope springs eternal.
I haven't tried that but I don't see why it should be any different to the still-faulty behaviour on Windows.
boMD
Same deal, slight improvement but still unusable.
I saw a noticeable improvement with the firmware patch (keystrokes dropping less frequently), though it's still absolutely nowhere near usable. I tried the keyboard with two different PCs to be sure. No USB issues for me this time either. I know you would have told us by now if you had, but @XiK have you heard any more from NPKC in the meantime? Is there a rough timeline on when to expect another firmware update?
After patch update the issues are more or less the same. Still lose a lot of key strokes, i think this patch is the last joke of massdrop with this drop.
Will there still be a follow-up to this story or do i really have to go send it back myself?
where do we get the update?
Also have the original problems still, only a tad less :c
Installed their firmware update... Initial results not good, I am still having serious issues with the keyboard, including the "USB Device Not Recognized" error in W10, and -- even though less frequent -- missed keypresses. I am quite disappointed.
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eneilshade
Jup, same here. initial improvement but still some missed keypresses. After plugging it back into my main machine, the initial improvement was gone too.
eneilshade
I type at around 70wpm. The original limitations had me pegged at 35. After the new update I'm getting around 50 wpm. But anything faster and it still drops keystrokes.
> they expect their next update on this issue to be February 15th.
Guess what @XiK ? :D
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Hey, also suffering from the keystroke issue. Just to clarify, what is the update we are waiting for? Is it a firmware update which I can flash on the board myself using USB (preferably from Linux), or is it more of an information update?
fuzzy-focus
This is a firmware patch to be released soon... I hope...
Five days left until next update! :D
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Thanks!
It's been 2 weeks since the last update, any more information?
Hello all,
For those of you that are still waiting from an answer from NPKC, below is an email update that our community support team sent out to those who are affected/waiting for response:
"We are reaching out with an update on the vendors efforts to create a firmware patch for the issues with this board.
For the issue with missing keystrokes, the vendor has let us know that they are trying to change the frequency of the chip scan to debug the keyboard key problems, and now being tested. Because this vendor is in China and Chinese New Years is upon them, they expect their next update on this issue to be February 15th.
If you prefer not to wait any longer, please just reply to the email and we can help you out with a full return for refund."
_________ I will continue to acquire update from NPKC to see if anything else that we can update the group, and will be working closely with our community support team on providing you guys periodical updates.
I think is unaceptable, i can understand that the final product it's a crap, but i can't understand the lack of information and support by massdrop . This is the kind of things than make me think about buying anything here again.
LHPiney
This was my first group buy. Imagine how disappointed I am /cc: @XiK
gringoh
hi there,
sorry about the wait, see the post above for the latest update.
@XiK So.. any update from NPCK?
gringoh
@XiK
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Damn, I thought I was the only one with issues with this keyboard.. I just got to use mine because my computer was broken. I noticed it doesn't work at reboot. Replugging it gives an error message in windows saying "the usb device is not recognized". only if I'm lucky it connects.. I hope the firmware update will solve this! Then I'm happy to forget :)
News? Hello?
@XiKuang Are there any news from the vendor?
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Right? If they're that incompetent just give us the source and let us fix the damn thing ourselves.
axexa
I think what bothers me the most is, they are still doing business with NPKC. I have seen at least three different key cap drops with this company. Seems like maybe Mass Drop should stop buying parts from them until a real resolution has been laid out for this keyboard drop.
I decided to wait a little. Anyway for those of us who keep faith a little discount in price would be nice as the case is also not straight and the spacebar is a wonky one, also about the unusability until a firmware fix is done... MD @XiKuang