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Showing 1 of 208 conversations about:
XiK
5535
Feb 16, 2017
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NarannHi guys,
Thanks again for being super patient with us on this one. I was able to reach NPKC last night with a brief phone call. NPKC rep mentioned the Eng team have updated the firmware during their CNY break; however, they still need to test out all the variables with the update, and would have an initial test result this Friday (2/18).
I understand that this may be the last thing you guys want to hear from us, and the long wait is undesirable. Please feel free to reach out to support if you change your mind about the wait for this keyboard, we'd be more than happy to work something out for you.
Thanks for checking in! @Phikzel @atari.super.nes @Vortex324
Thanks again for being super patient with us on this one. I was able to reach NPKC last night with a brief phone call. NPKC rep mentioned the Eng team have updated the firmware during their CNY break; however, they still need to test out all the variables with the update, and would have an initial test result this Friday (2/18).
I understand that this may be the last thing you guys want to hear from us, and the long wait is undesirable. Please feel free to reach out to support if you change your mind about the wait for this keyboard, we'd be more than happy to work something out for you.
Thanks for checking in! @Phikzel @atari.super.nes @Vortex324
XiK
5535
Feb 21, 2017
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NarannHi guys,
Sorry about the delay; the long weekend in the states kind of set us back a couple days. We have heard back from NPKC....and I come bearing good news..... :D
http://s000.tinyupload.com/?file_id=60452575246695880791
Above is the firmware they have been working for the KC64. There should be a file named - Setup.exe after you unarchive the rar.
Please give this update a try, we hope this should resolve some of the major key issues all of you have experienced with the keyboard.
Thanks again for all of your patience and support. @PSutton @Phikzel @atari.super.nes @DanielFerrer @fuzzy-focus
Xi
http://s000.tinyupload.com/?file_id=60452575246695880791
Above is the firmware they have been working for the KC64. There should be a file named - Setup.exe after you unarchive the rar.
Please give this update a try, we hope this should resolve some of the major key issues all of you have experienced with the keyboard.
Thanks again for all of your patience and support. @PSutton @Phikzel @atari.super.nes @DanielFerrer @fuzzy-focus
Xi
VonNihil
20
Feb 21, 2017
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XiKI downloaded the package and, as far as I can tell, successfully flashed (or 'downloaded', as it says) the 'KC64BT' firmware to my keyboard. I've only tested it a little bit but it doesn't seem to have made a difference. I still noticed missing keystrokes.
Has anyone else tested the new firmware?
Has anyone else tested the new firmware?
ChrisWolff
13
Feb 21, 2017
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VonNihilIt's done nothing to fix mine, it's still got keystroke issues with my Surface and my desktop PC still gets a USB malfunction every time and won't work.
VonNihil
20
Feb 28, 2017
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boMDThe flashing tool provided is for Windows only.
The firmware files are provided separately so if there is another flashing utility around that might work.
The firmware files are provided separately so if there is another flashing utility around that might work.
DanielFerrer
391
Feb 28, 2017
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VonNihilI am a Mac only guy... another little problem with this KB... no problem... we'll sort it out... but please, I wait until the final firmware patch is released. Meanwhile KB is in the original box. (is it curious how the KB case is so U shaped... the QC issues here are quite strange). Anyway what makes me remain is the PCB incredible layout. I will wait a little more...
fuzzy-focus
10
Mar 5, 2017
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XiKSo another two weeks have come and gone and I still own a decorative brick. Any news on the issue?
ChrisWolff
13
Mar 5, 2017
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fuzzy-focuswhat I don't understand is why they bothered releasing a "fix" if it didn't fix anything. if it doesn't work on our keyboards then it won't work on the ones at the factory either
VonNihil
20
Mar 6, 2017
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ChrisWolffIndeed. But then you get back to the question: why did they bother releasing a keyboard in the first place that doesn't 'keyboard'?
On reflection... perhaps I lack experience in the world of keyboards, but whoever heard of a keyboard that doesn't work in these ways? There's so many standard keyboard controllers out there that it almost takes effort to bork it so badly.
On reflection... perhaps I lack experience in the world of keyboards, but whoever heard of a keyboard that doesn't work in these ways? There's so many standard keyboard controllers out there that it almost takes effort to bork it so badly.
fuzzy-focus
10
Mar 7, 2017
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VonNihilWhat worries me is that keyboard firmware isn't exactly rocket science. It's the kind of thing one guy should be able to debug in a day or two.
Which makes me think that maybe this is not a software issue, but a hardware issue.
And I'd be really interested in how massdrop intends to make that right.
VonNihil
20
Mar 7, 2017
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fuzzy-focusI assume with a refund. But having to return the keyboard is a pain, especially when you know the value of the returned item is probably less than the return shipping cost.
XiK
5535
Mar 14, 2017
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fuzzy-focusHey guys,
Sorry about the delay. NPKC has been aware of the feedback from you all and has come up with potential solution with hardware update instead (pcb). This is still in testing, so you can expect another update from us. Again, we understand that this situation is not desirable, please feel free to reach out to support any time. Thank you all again for the feedback and support.
Sorry about the delay. NPKC has been aware of the feedback from you all and has come up with potential solution with hardware update instead (pcb). This is still in testing, so you can expect another update from us. Again, we understand that this situation is not desirable, please feel free to reach out to support any time. Thank you all again for the feedback and support.
XiK
5535
Mar 14, 2017
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fuzzy-focusIf the new PCB does work in the way they hoped, NPKC will dispatch brand new PCBs for you all to install. Hope this answers your q
DanielFerrer
391
Mar 15, 2017
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XiKPlease, new PCB ASAP. Also, any chance to obtain a straight case? (mine is screwed as the spacebar)
fuzzy-focus
10
Mar 15, 2017
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XiKJust to clarify further. We get a new PCB which we install ourselves. I assume the PCB will come without switches, so this would require considerable solderwork, right?
DanielFerrer
391
Mar 15, 2017
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fuzzy-focusI think you are totally right... pufff. The correct way to go I think would be to send us a whole new KB with the switch we chose and also a bare PCB (paying a little) in order to have two full keyboards (obviously one for DIY). It would be quite fair to compensate us for all time lost. This is just my opinion.
XiK
5535
Mar 15, 2017
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DanielFerrerSure and do-able :) Will ask NPKC to do so when they have a confirmed test result.
fuzzy-focus
10
Mar 21, 2017
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XiKSo, how long until the next update?
Any news regarding DanielFerrers proposal (new KB + fixed PCB as compensation)?
fuzzy-focus
10
Apr 6, 2017
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XiKSo, it's been about a month since the last update. Any news?
XiK
5535
Apr 10, 2017
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DanielFerrerWe're working on getting replacements (entire keyboard) with our support team at the moment. Sorry about the long delay.
xmycroftx
7
Apr 20, 2017
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VonNihilIt's a matter of manufacturing. I've made about 8 keyboards from scratch now, and I can tell you these are all growing pains I experienced in my processes. The missed keystrokes is one of three things: bad soldering, really hard with the mass methods that are being done-- bad solder, possible, lots of theft of material in the developing world... especially silver..., crappy firmware and it's probably not that honestly... this is really hard to manifest in software since you can literally just up the polling rate to try and fix this.
If I were to guess it's probably the solder itself. And now I'm tempted to try to replace the solder since impact (on clack) disconnects were fixed by just resoldering in some cases and I suspect the solder is not high quality.
If I were to guess it's probably the solder itself. And now I'm tempted to try to replace the solder since impact (on clack) disconnects were fixed by just resoldering in some cases and I suspect the solder is not high quality.
ChrisWolff
13
May 28, 2017
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XiKIt's been 2 weeks since the last update, any more information?
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