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KC64 Mechanical Keyboard
KC64 Mechanical Keyboard
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Unfortunately, I can now also confirm that the replacement unit I received is defective. The problem is more subtle than before but still present -- typing a paragraph of text at a reasonable speed will result in missed keystrokes. Not to the ridiculous levels of the first item but still to a degree that makes the keyboard unusable in practice, especially for the intended market of a mechanical keyboard.
In view of balance, I compared the keyboard in active use for a couple of hours to another mechanical keyboard with the same switches and two cheap Logitech consumer keyboards. This keyboard /is/ defective.
It's a great shame that the manufacturer has wasted so much of everyone's time, including their own, in issuing a replacement that does not fully resolve the root cause of the first problem. As someone who works in the high-tech industry for a company that produces consumer devices, I am quite surprised that a business would go to the lengths and expenditure of replacing field models without investing the extra time and resources necessary to avoid embarrassment in the market.
In the meantime of this saga I purchased a 'Ducky One TKL' compact Cherry-MX keyboard from a regular retailer. It's a little bit more expensive in shelf price but what this drop has reminded me is that the cost of non-quality is significant.
I won't be seeking a refund as I don't want to spend any more time on this.
I think the lessons should be:
1. Massdrop do not work with this manufacturer again. Apparently, yes, it is possible to /design/ a defective keyboard. Twice(!).
2. Massdrop either only provide products for which they are sure have market readiness OR Massdrop provide a clear 'cowboy' disclaimer for products provided by amateur manufacturers.
I have the same issue, but still completely useless for actual typing. I am disappointed in the Q.C of the product as it has been almost a year and I still have a non functioning keyboard. If the massdrop team handtested all the keyboards, I don't see why people are still receiving defective units. I can understand having to test such a high volume leading to tests of individual strokes, but when the original problem was on quick consecutive keystrokes, this problem should have been addressed.
I have to confirm that I have the same issue with the replacement keyboard..
I have received my replacement yesterday (delivery took forever for some reason) and I can feel no improvement over the other defective version.
I am no longer confident that there will ever be a functional product.
I have not been following all posts here, but apparently it's a common problem with the other users too.
@Xik what are the steps to getting a refund for this product?
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