Keycool 104 RGB Mechanical Keyboard

Oct 2, 2017

II,, too, am starting to see some of thaat chatter that otherr folks aaare experiencingg. Defiinitelly not a happy camper here as I had expected thiis to be llastiingg me a few yearrs forrr the money thaat I had chalked up to get it. I haven''t found a way to reach any ssort of customerrrr support either. This wilill be the last item I ever buy from Keycool unllless they actually do something to addrresss thiis. This iis absollutely unacceptable!!!

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nteinc

Mar 14, 2019

Did you ever hear anything back from them? Thanks

Vote

Mar 14, 2019

nteincNegative. Never heard a peep. Massdrop responded but they said they only covered it for defects over 1 year.

ThatOtherGuy

Jan 12, 2017

So mine has developed the keychatter issue. It started doing it when I swapped out the keycaps but it's progressively gotten worse. This weekend I finally had the time and pulled it open. I was hoping that I would find poor soldering joints. Nothing really jumped out at me, but I figured I've got nothing to lose. I went through and reflowed every solder joint for all the keys on the board. Well it's better, but still not fixed. So I don't know. Might try it again on the problem keys.
All that said, this is unacceptable. I've put way more keystrokes on other boards with zero issues. I don't know if it is an issue with the board manufacture or the Kailh switches, but it really doesn't matter. Ultimately I've got a keyboard which is frustrating to use and provides a worse experience than a $15 membrane keyboard.

rquinn

Dec 1, 2016

DO NOT BUY KEYCOOL PRODUCTS. After the KC64 drop and the KC60 drop problems, it is clear that Keycool does no QA and buyers of their products will get burned.

A community member

Nov 26, 2016

This is the least attractive drop I've seen since joining Massdrop. Crappy keys, crappy build quality, and horrible switches. Plus too, I'm typing this comment on a KBParadise GTR that costs exactly the same amount but is infinitely better in quality.
In case this isn't obvious, if you're new to mechanical keyboards, I'd steer clear of this one...

Elvin

Oct 23, 2016

Alrigh't so I madeee a commeent 9 months ago how this keeyboard is having probleem typing duplicatee leetteers. Weeell I'm sorrry to say it's only gotteen worrrse ssince then.. I am typiing this exactly as it comees out just to deemonstrate how ridiculous this iiss. I DO NOT REECOMMEEND GETTING THISS KEYBOARD AT ALL!!!!!!!! DO NOT BUY THIS KEYBOARRD AT ALL!!!!!! It's prrrobably one off the worst iinvvestmeents evveer!!!!!!! Next time I'll stiick to buying rreal cheerry mx switches insteead offf trrying to saveee a few bucksss. Honeesstly fffuck this keyboarrd, jusst remove it offffff the damee wwebsiite. This iisss sso horrible!!!!!!!!!!!!!! Ass aa sstudeent who hasss to type a lot, this isssn't going tto work out at all...

BobtheSpaceCadet

Dec 1, 2016

ElvinYikes! I've had a Keycool TKL and the build quality was fine - similar even to my Filco Majestouch TKL. My Keycool however had Cherry Reds, not these Kailh switches so this is probably the main factor in the difference of quality. The only reason my Keycool had to go is because I don't have room for two TKL boards with Cherry Reds anymore, and the Filco has a special place in my heart.
Were you not able to RMA your board?

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Elvin

Dec 1, 2016

BobtheSpaceCadetDoes keycool even support RMA? I thought they didn't because it was imported product from China? If they do think you can point in me in the right direction? I actually got a new keyboard already though, just went with a Logitech g710+.

Vote

Oct 21, 2016

All of the orders have been shipped and are now on the way to you! Once tracking is available, you will receive a confirmation email with tracking information. Please allow 24-48 hours for this information to update in the courier’s system.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
We're also on Instagram! We'd love to see photos of the drops you've received. Give us a follow @Massdrop and tag your pictures #massdrop. https://instagram.com/massdrop

Vote

Oct 14, 2016

Bulk order shipped! The vendor informed us that the group's order was picked up and is on its way to our warehouse in New Jersey. Based on the tracking provided, the order is scheduled to arrive on 10/21.
Expect another update from us on 10/25 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).

Vote

Oct 5, 2016

The vendor has just informed us that due to capacity issues caused by holidays overseas there has been a slight delay in production. Our vendor is expecting to have the group’s order shipped out to our warehouse from their location next week. Transit times from our vendor’s location take a little over a week. We are expecting to fulfill the complete order towards the end of the month.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 10/14 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).

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Unxmaal

Sep 30, 2016

I've had this board for a year, but have only actively used it for the last month.
When I initially received this board from Massdrop last year, the left shift key did not work. I did not receive any communication from MD, after multiple tickets. I opened the keyboard case, and discovered a very poor soldering job on the switch. I de-soldered the switch, then re-soldered it, and it started working.
I started using the board as my main about a month ago. In that time, I've noticed strange flickers in the RGB, and some keychatter. The flickers have been getting worse. The board has now started dropping keypresses altogether.
For those of you who have joined this drop, be aware of serious quality issues from this manufacturer. For those that are interested in buying the board but have not joined the drop, understand that this board is cheap for a very good reason.

Sep 27, 2016

Just about there! Our vendor has informed us that the Keycool 104 RGB Mechanical Keyboard will be available to them by end of the week. They will be working hard to prepare this order for shipment once the units are received and we’ll update the group as soon as everything is en route to us. We are currently still on track for everything to be shipped out of our warehouse by the estimated ship date.
Expect another update from us on 10/5 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).

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Negative. Never heard a peep. Massdrop responded but they said they only covered it for defects over 1 year.

nteinc

Did you ever hear anything back from them? Thanks