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Showing 1 of 264 conversations about:
kunalkumar
3939
Outreach
Jul 17, 2015
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lemonade
38
Jul 17, 2015
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kunalkumarDo you guys not order one for yourself and inspect it before shipping out to your customers?
How are you surprised by the difference? Do you not have any quality control?
How are you surprised by the difference? Do you not have any quality control?
oxinai
7
Jul 17, 2015
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kunalkumarIs there no way to get the product we actually paid you for?
muffin860
13
Jul 20, 2015
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kunalkumarYou would like a reply as soon as possible...after we had to wait for months to eventually get an incorrect product? You have to be joking...right?
howardwang
12
Jul 20, 2015
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kunalkumarAs has already been documented in excruciating detail in the discussion thread for this drop, I -- along with seemingly everyone else in the group -- have been shipped an incorrect and inferior product. To make matters worse, this was following significant delays with inconsistent communication from Massdrop on the status of this group-buy.
While the underlying cause of this issue may not lie entirely with Massdrop, they are the sole interface to the end customer (i.e. us). As such, they are fully responsible for the retail experience they committed to deliver per the product description advertised on this site. Now, rather than provide its customers with the product we have rightfully purchased, we have been given two options that do little to recompense the group for the significant inconvenience that has been created for all involved. Moreover, a deadline for a response of a mere 4 days from the notification of our options was imposed upon the members of this drop -- many of which have yet to even receive the product in question -- further demonstrating an appalling lack of consideration for the members of this community.
I -- along with, as it seems, the majority of the members of this drop -- would rather have the product for which we have paid. Unfortunately, as that does not appear to be an option, I will choose to return the device instead ("Option 2"). I will likely refrain from recommending Massdrop to my peers and doing additional business with the company if this is, in fact, the direction and attitude to "customer service" that the company continues to take.
While the underlying cause of this issue may not lie entirely with Massdrop, they are the sole interface to the end customer (i.e. us). As such, they are fully responsible for the retail experience they committed to deliver per the product description advertised on this site. Now, rather than provide its customers with the product we have rightfully purchased, we have been given two options that do little to recompense the group for the significant inconvenience that has been created for all involved. Moreover, a deadline for a response of a mere 4 days from the notification of our options was imposed upon the members of this drop -- many of which have yet to even receive the product in question -- further demonstrating an appalling lack of consideration for the members of this community.
I -- along with, as it seems, the majority of the members of this drop -- would rather have the product for which we have paid. Unfortunately, as that does not appear to be an option, I will choose to return the device instead ("Option 2"). I will likely refrain from recommending Massdrop to my peers and doing additional business with the company if this is, in fact, the direction and attitude to "customer service" that the company continues to take.
Hicks12
23
Jul 20, 2015
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kunalkumarHi I'm sorry but why haven't you emailed everyone about this?
I have only just seen this and to be quite honest it's a terrible play, I have only just received an email saying it's been delivered but it hasn't (DHL says delivered to DHL Ecommerce whatever that is!) so I have no idea about the quality of the 'alternative' version.
You can't expect people to reply within 4 days when you are the ones who have failed to ship in a timely manner and we have yet to receive are shipments! Honestly I think this will be my last drop, I can't decide on the two options until I have the unit but I may take option 2 so can you just wait till I receive this like a normal company would?
I'll send a message over to support as well but seriously sort yourselves out, poor organisation and even worse communication it's worse than some random child's kickstarter at least they have an excuse!
You can't expect people to reply within 4 days when you are the ones who have failed to ship in a timely manner and we have yet to receive are shipments! Honestly I think this will be my last drop, I can't decide on the two options until I have the unit but I may take option 2 so can you just wait till I receive this like a normal company would?
I'll send a message over to support as well but seriously sort yourselves out, poor organisation and even worse communication it's worse than some random child's kickstarter at least they have an excuse!
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As many of you have rightfully pointed out, there were inconsistencies with the Keycool Numpads that were shipped out to the members participated in the last drop. To be completely frank, we were just as surprised to find out about this as you do. Before we launch any drop on the site, we have to go through a very thorough checklist to ensure the product shown on the drop page is identical as the one the vendor is committed to ship us.
Somewhere along the process, Keycool decided to revise the keycap design as well as the hardware implementation of the keycode assignment, and not inform us of the change despite the size of the order we placed. This is obviously unacceptable and is very disappointing. We've already escalated this issue to Keycool's executive team, and we will be hearing back from them regarding the decision making process behind this sudden revision. We are also working with Keycool to implement additional provisions in their process so this does not happen again in the future.
As for the members affected by the issued from the latest batch of the numpads, here are two options we'd like to offer you as resolution for the problem:
Option 1. For those in the group who are fine with the numpads as it is, we will offer an additional $5 partial refund back to your original payment account.
Option 2. For those that would prefer to return the numpads instead, please send in your request via https://www.massdrop.com/support. Our Customer Support specialist will coordinate return with you via email directly.
We'd appreciate if you could let us know which option you prefer as soon as possible. And we will default to Option 1 if we don't hear back from you by 7/20 3PM Pacific Time.