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T4iga
15
Aug 15, 2016
I also received my keyboard today. I have pretty much all the same problems as other mentioned before me. 1. This is not the product I paid for. It takes 5 seconds to realise that when you look at the pictures and what i have in my hands. These differences consist off: ---1. The keycaps are not laserengraved. This is called false advertising! ---2. The keycaps set is different. There are not transparent parts below the "capslock" key as shown on the pictures. False Advertisement ;-) ---3. The key orientation is completely different. The pictures show a layout of upside down switches with the LEDs at the bottom of the key- This would allow for the transparent parts at the bottom of the "capslock" key to light up (which are not even there. See above) Just what massdrop!!? What are those pictures? And it continues ... ---4. The cable is not sleeved in white rubbery looking material ( I have the white version btw) but instead in a sleaved white plastic cloth with a golden lining (others have already posted picture of the cable). Why are we shown pictures of a real Keycool Hero 84 but then get some rip off? Did you even check what you received before sending it out? 2. The spacebar stabilizers are of terrible quality. They pop out the other side when the spacebar is pressed at anything but the exact centre. 3. It says USb cable included. I only received a keyboard with an attached usb cord but that is part of the keyboard as it is non detachable. Where is my USB cable that was promissed? Instead I got a keycap puller which is the lonely nice plus of this whole story.Do I have to mention that the non rip off Keycool Hero 84 has removable cord.
The problem here is that you did not deliver what was ordered. Edit: These are some pictures. Please excuse my mediocre shooting style with shadoing parts of the frame and so on.
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Different keycap set.
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Different cable.
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Different Switch and orientation.
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Low quality stabilizers that can't Hold the spacebar in position properly
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Non removable cable. I did not want to pull on it or anything but you can make out that beuind the plastic part there is clearly no USB connector. Instead more cable.
sirganon
7
Aug 15, 2016
T4igaI did contact support and apparently so did others. Here is the response I received on the 14th:
"Hi there,
Thanks for contacting Massdrop Support! This is an issue that several of our members have reported and we are in the process of investigating it.
For the time being, please hang on to your item and we will be in touch with you as soon as we receive more information.
Thank you for your patience. We will be in touch soon.
Thank you,"
So they know something is up. I don't know what they are doing or planning on doing about this though.
T4iga
15
Aug 16, 2016
sirganonAnything else would have been even more dissapointing. Thank you kindly for the heads up, good sir.
sykuo
6
Aug 21, 2016
T4igaI received an offer to get a full refund or keeping the keyboard and receiving 10$. I replied saying that I want to receive the full-refund, but haven't heard a reply for the next steps for a couple of days now. This was my first purchase on massdrop, so the first impression so far is quite bad.
sirganon
7
Aug 21, 2016
sykuoI thought I didn't receive a final response as well but I looked in the email conversation one more time and saw there was a response with the link to print a mailing label. For some reason my gmail didn't notify me of that final response.
sirganon
7
Aug 21, 2016
sykuoThis was my third purchase from Massdrop and even though it's disappointing I didn't get the correct keyboard this time, I am glad they offered a full refund and I don't really blame them for this screw up. I do think a quality check on at least a few of the keyboards before could have caught this a lot sooner but that's in the past now. And I do kind of look at this as a sort of blessing in disguise. I truly wanted this keyboard with Cherry Clears. I will keep searching for that or a way to cobble it tougher myself.
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