Click to view our Accessibility Statement or contact us with accessibility-related questions
elimelendez
2201
Dec 19, 2015
We have uploaded 90% of the tracking numbers. The vendor is still working on the last few. These should be uploaded and forwarded to customers early next week. We understand that this added wait time is undesirable. However the vendor has assured us that all orders have shipped. As said before the basic nature of their dispatching system has created a lag in the vendor's ability to access the tracking.
We understand that this added fulfillment time is frustrating. Moving forward we have decided to end our relationship with this particular vendor because of what happened in this drop. We have also added new checks and balance to vet vendors in order to avoid this happening in the future.
Thanks for your patience and expect an update from us on 12/22 or sooner if something comes up.
ShelteredChild
2
Dec 19, 2015
elimelendezYou may have a slew of complaints, regarding an issue I just talked to the HyperX Support about.
In a lot of these units, there is a popping/cracking sound, caused by a defective USB dongle. Here's a quote from HyperX:
"Hello jdk4sabres and Mapleine, I'm Jewel with Kingston US Technical Support. We apologize for the issue experienced with the HyperX Cloud II USB sound card. We would like to further investigate this issue and of course set up a warranty replacement to get you a properly working USB sound card. Email communication can be delayed and responses can take up to 1 business day. For immediate assistance, please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you.
Thank you for choosing HyperX."
(Made on a forum post on: http://www.tomsguide.com/answers/id-2533451/hyperx-cloud-popping-crackling-sounds.html)
The HyperX Support team is easy to work with, and quick to contact. While I was on the phone, they asked for my email, and sent the latest firmware. The headsets are sent out with Firmware Version 3 (FW 0003), the latest is Version 5 (FW 0005), available here:
https://kingston.sharefile.com/share#/view/sc7b6e17cbc641308
If that itself does not work, contact the above customer support number, and they will help further, and (if it's the case) will send a replacement USB dongle.
Hopefully all of you see this!
(I also made sure the HyperX team is aware that a large number of these headsets were just sold, so hopefully they will be expecting the calls)