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bretth27
15
Mar 28, 2019
Is the Tangram included in this drop or not? If not then cancel my order MD. The Tangram flipper is listed in the description as well as the heading of the description. Please advise ASAP.
(Edited)
Kavik
5531
Mar 29, 2019
bretth27Per @kyleemj, no Tangram included. Even though it's STILL listed as included on the drop page, just 8 hours away from the end of the drop (and 4 days after the company knew of the problem with the listing) Not my business, but only responding to point out that if you want your order canceled, you need to do so through your transaction page, or contact support by email. No one is going to see your comment here and cancel the order for you
bretth27
15
Mar 30, 2019
KavikAppreciate the heads up. I actually cancelled my order that day. However, I did contact customer support and they were not the least bit knowledgeable. The representative simply copied and pasted the subheading in the description and thus claimed the "free flipper" is included.
Kavik
5531
Mar 30, 2019
bretth27Oh heck... With a screen shot of the drop page AND having it in writing from customer support, i totally would've gone through with the order, then raised a big ol' stink when it arrived without one.
bretth27
15
Mar 30, 2019
KavikHaha, I actually thought about it but I figured in the end I still probably wouldn't get the free one.
Kavik
5531
Mar 31, 2019
bretth27Out, that's the problem (no offense) No one ever pushes them on these false advertisement issues, so they never bother improving
bretth27
15
Mar 31, 2019
KavikYeah, that's a good point. If I liked the Kizer knife more than I do then I probably would have pushed them to get both knives but I honestly wasn't that disappointed to save the money for a different knife.