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238 requests
Product Description
Designed by knifemaker Matt Cucchiara, the Shadow Tanto features a 3.5-inch blade made from CPM-S35VN stainless steel, which is known for its toughness and resistance to corrosion. The blade’s aggressive tanto shape makes quick work of piercing tasks, and it’s fine tip can be used for detail work Read More
Three days gone by and I am still waiting for a reply!!🤔🤔🤔🤔🤔. I hope someone will look into the matter and reply soon. This is quickly becoming one of the worse buying experience and customer service I've ever had, EVER! And I am not talking about some random shop oversea!! We're talking about one here in the good old US of A!!! Massdrop, please put some resource to your Customer Service department!!
I just received my parcel yesterday but I only got one knife!! I ordered and paid for two knives!! I emailed the "Help Centre" about the problem and all I got was the auto reply telling me that the tracking showed the package was delivered on Sept 6th. I know that! But the problem is I am short one knife. The accompanied receipt showed I paid for two but I am short one knife. Is there a live person that I can talk to so I can explained it better? This is a terrible customer service! Could someone please look into the matter and get back to me. Better yet, can someone call me so I explain it better?!!! Thank you for your help!
The vendor confirmed earlier that a second batch of the group's order has been sent out. Once your package is scanned into the courier's system an email will be sent with shipping confirmation and tracking info.
Expect another update from us on 8/25 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
We've repeatedly been in touch with the vendor and they've informed us that they are still awaiting a new batch of units to ship out to complete the group's order. We will keep checking in until everything is received, packaged, and sent out to each of you.
Expect another update from us on 8/19 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).