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Showing 1 of 101 conversations about:
Mzungu
5
Jun 5, 2017
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Just got both bags in today!
Overall, I'm very happy with the quality. Great features and the stretch baffles make it really comfy, especially for side sleepers! Not really a complaint but I was surprised at just how WIDE the "Oversized" bag is! I'm 6ft 220lbs and fit great in the standard bag. If I could swap out the oversized bag for a standard I would!
Also, was surprised to find that Costco is now selling these at $119 also! Wish Massdrop could have offered a lower price but oh well!
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Jun 5, 2017
ZionHikes1
53
Jul 26, 2017
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MzunguOn costco.com, only the KSB 20, and at $139.99 today.
Jul 26, 2017
Mzungu
5
Jul 26, 2017
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ZionHikes1Yeah... that first comment was 7 weeks ago! Like with massdrop, sales don't last forever! Also, even at $140 you get an unconditional return policy. Can't return with massdrop and when I called Klymit they wouldn't handle an exchange or warranty coverage because it was bought through Massdrop!
Jul 26, 2017
DannyMilks
4557
Jul 26, 2017
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MzunguKlymit won't accept an exchange when bought through Massdrop, though I am surprised to read that you said they won't cover the warranty. What specific issue did you have with your bag and what was their response?
Jul 26, 2017
Mzungu
5
Jul 27, 2017
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DannyMilksDraft tube tore away from the bag the first night out. Woke up in a winter wonderland of down. 😡
Jul 27, 2017
Cardamomtea
588
Oct 3, 2017
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MzunguWondering what happened with this... did Massdrop accept return or did Klymit change their mind..? Or are you stuck with broken bag?
Oct 3, 2017
Mzungu
5
Oct 3, 2017
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CardamomteaNope! Both said no Definitely stuck!
Oct 3, 2017
Cardamomtea
588
Oct 6, 2017
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Mzunguwow that's really lame (Klymit not honoring warranties for Massdrop purchases!)
Oct 6, 2017
ZionHikes1
53
Oct 7, 2017
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CardamomteaConcur. Massdrop has helped make Klymit. One would think that a Klymit rep. would join the conversation and clarify re. the warranty.
Oct 7, 2017
KlymitTanner
30
Klymit
Oct 9, 2017
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MzunguI am with Klymit and work with Massdrop, I will apologize for this situation. But know we have no problem addressing the isssue and getting you fixed. Feel free to do one of the following. 801-648-7189, someone will be happy to take care of you. We warranty all of our products, if it was a no, it was a misunderstanding. also, feel free to email in to returns@klymit.com and we can address that way. Also, feel free to just send in the bag with your contact info on it and we will fix or replace and send back to you. ATTN: warranty: 1265 West 1275 NorthSuite 1, Centerville, Utah 84014
Oct 9, 2017
KlymitTanner
30
Klymit
Oct 9, 2017
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ZionHikes1I am with Klymit. I work with Massdrop. We have a limted life time warranty on all our products, typcially pretty standard that we dont say no over the phone, email, etc. We always ask for the product to be returned and evaluated. We then fix, replace, or in extreme situations, ( ex: you carved it up with your knife or golf cleats, we then make a call on level of warranty or give credit to buy a new one or something. we strive to make every customer happy. )
Oct 9, 2017
KlymitTanner
30
Klymit
Oct 9, 2017
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CardamomteaMzungu I am with Klymit and work with Massdrop, I will apologize for this situation. But know we have no problem addressing the isssue and getting you fixed. Feel free to do one of the following. 801-648-7189, someone will be happy to take care of you. We warranty all of our products, if it was a no, it was a misunderstanding. also, feel free to email in to returns@klymit.com and we can address that way. Also, feel free to just send in the bag with your contact info on it and we will fix or replace and send back to you. ATTN: warranty: 1265 West 1275 NorthSuite 1, Centerville, Utah 84014
Oct 9, 2017
Jose_Dirte
37
Feb 16, 2019
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KlymitTannerHi, do you know when we might see another drop from you guys?
Feb 16, 2019
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