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539 requests
Product Description
With a self-centering design that weighs under 2 ounces, the Klymit Pillow X is small, easy-to-pack, and a comfortable pillow option for ultralight travelers. Made out of foldable 30d and 75d polyester, it is able to compact to the size of a lighter Read More
It's been two drops ago that I bought this and never received. On this last drop, I asked MD to send me the pillow instead of refunding me. The same thing happened, MD is telling me the pillow was shipped Oct. 10, but when I follow the USPS link, it shows it is in "pre shipment" status since Oct. 11.
Am I ever going to receive this? And yes, I did contact customer service last night (through email), but I haven't got a response yet.
subarubiKlymit makes a few version of their pillows. The one from Taiwan is red and has a slightly different valve. This one here is maroon, made in China and has a standard air valve. The Massdrop version is made of a lighter 20d fabric, has a natural green color, and is also made in China.
I would at least like an update, or even an excuse. But to do another drop without even bothering to tell us what happened with the previous one? That's adding insult to injury.
Hi Mark, I actually wanted the pillow, so I asked them to mail me another one. That was two weeks ago. Five days ago, I got a message saying a new pillow was shipped. Today, I got another message saying the new pillow was shipped today. I'm confused. Am I getting two pillows? Or was the pillow never shipped five days ago? Is there a tracking number? Thank you.
LeoKauaiHey there Leo!
I cannot provide the tracking number in discussion.
Please double check your email and if it doesn't provide a tracking number, follow up with Customer Support. They will be happy provide you an update via email.
Let me know if you have issues.
Thanks
This is a great pillow. I now use it at home as my primary pillow. So, imagine how comfortable it will be on the trail. I find it most comfortable underinflated.
I order one based on the Aug. 25 shipping date. Now it's Sept. 8 and it hasn't been shipped yet, according to the site. I have a backpacking trip Sept. 15, and if it's not here in six days, I'll have to figure something out. I love Massdrop, but c'mon guys, if you can't stick to your promised dates, at least come up with an apology and a reason, don't just ignore all of us supporters. It'll be an obsolete item if it's no here by next Thursday. I bought it with the assumption that 20 days to get here is enough time. Please keep us updated if you can't stick to the original shipping date.
LeoKauaiDitto! I can't believe that the only info from my tracking number is that on August 11, 2017, a Shipping Label was "Created" and that USPS is STILL "Awaiting Item"! I would not have ordered this if I thought it would take over a month to ship.