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chewy695
0
Jan 14, 2017
Isnt Knottery a scam website? I have placed an order last month, didnt get any update ever since, got no reply to my email. And I cant even access their website.
Ortdavid
12
Jan 16, 2017
chewy695I had a very similar experience: Order placed at the end of December, credit card charged, but no shipping confirmation, two emails have gone unanswered and their website has been down all week. I quite like the tie I received through the last Knottery drop, but, needless to say, I won't be participating this time.
chewy695Hi
Our site is down for maintenance and a back-end rebuild. You can contact me direct at Jay@theknottery.com with any specific order issue and I'll get it sorted out. Sorry for any inconvenience.
Jay
Ortdavid
12
Jan 16, 2017
KnotteryJayI sent messages to you at that address on Jan 5 and Jan 11 regarding my order from Dec 29. Look forward to hearing back from you.
Kokothefirst
0
Jan 31, 2017
OrtdavidInterested to know the outcomes of some of these conversations. This is my first time participating in a drop, and the updates about trying to get the orders together feel like par for the course based on these experiences. @Ortdavid were you able to get satisfaction?
Ortdavid
12
Feb 7, 2017
KokothefirstMy order did arrive a month and two days after I placed it. I'd like to be charitable and chalk it up to their website being redesigned, but I didn't receive replies to any of my emails in the interim.
I should stress again that this problem was not related to a Massdrop order. I like my Knottery tie that I got from Massdrop and that's why I placed the order -- which caused so many headaches -- directly with the vendor.