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Scott
159
Nov 30, 2017
I got mine off the last drop. They're lightweight, comfortable, and sound great. The mic seems to work very well.
However, the remote button doesn't work. At least not on the iPhone. Anyone else have this issue? Perhaps I should contact Koss?
violetzie
1
Nov 30, 2017
ScottJust tried it on my Xiaomi phone (android) and does not work either... when I try to set it up and push it as instructed it says "wrong button"..
mkossjr
84
Koss
Nov 30, 2017
ScottSorry to hear you‘re having an issue. What iphone are you using?
mkossjr
84
Koss
Nov 30, 2017
violetzieSorry to hear this as well - is it plugged in directly or is there a dongle?
violetzie
1
Nov 30, 2017
mkossjrNo dongle, it is connected directly.
mkossjr
84
Koss
Nov 30, 2017
violetzieCase or no case? (sometimes a case can block it from entering completely)
DWHC
14
Dec 1, 2017
mkossjrI've got the same problem. No case in the way, iPhone 6s. Also, sometimes when I plug into my phone it activates Siri without me pushing any buttons.
mkossjr
84
Koss
Dec 1, 2017
DWHCThanks - try cleaning out the jack. The tolerances are really tight and sometimes dust/lint can cause the poles to misalign. Let me know if that works!
Scott
159
Dec 1, 2017
mkossjrIt's an SE. No case. Cleanliness not issue.
mkossjr
84
Koss
Dec 1, 2017
ScottOK - please email customersupport@koss.com regarding it. Tell them that you talked with me on Massdrop.
We'll get this fixed. Sorry!
Scott
159
Dec 7, 2017
mkossjrEmailed Koss on Dec 4th. No word yet. I'll let you know next week if I've heard anything.
violetzie
1
Dec 8, 2017
mkossjrNo case that would be blocking really.. :| I have a super slim case that doesnt even go around the jack port.
mkossjr
84
Koss
Dec 8, 2017
ScottEmail: mhennecke@koss.com
Scott
159
Dec 8, 2017
mkossjrthanks.
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