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Showing 1 of 306 conversations about:
Scott
159
Nov 30, 2017
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I got mine off the last drop. They're lightweight, comfortable, and sound great. The mic seems to work very well.
However, the remote button doesn't work. At least not on the iPhone. Anyone else have this issue? Perhaps I should contact Koss?
Nov 30, 2017
violetzie
1
Nov 30, 2017
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ScottJust tried it on my Xiaomi phone (android) and does not work either... when I try to set it up and push it as instructed it says "wrong button"..
Nov 30, 2017
mkossjr
84
Koss
Nov 30, 2017
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ScottSorry to hear you‘re having an issue. What iphone are you using?
Nov 30, 2017
mkossjr
84
Koss
Nov 30, 2017
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violetzieSorry to hear this as well - is it plugged in directly or is there a dongle?
Nov 30, 2017
violetzie
1
Nov 30, 2017
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mkossjrNo dongle, it is connected directly.
Nov 30, 2017
mkossjr
84
Koss
Nov 30, 2017
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violetzieCase or no case? (sometimes a case can block it from entering completely)
Nov 30, 2017
DWHC
14
Dec 1, 2017
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mkossjrI've got the same problem. No case in the way, iPhone 6s. Also, sometimes when I plug into my phone it activates Siri without me pushing any buttons.
Dec 1, 2017
mkossjr
84
Koss
Dec 1, 2017
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DWHCThanks - try cleaning out the jack. The tolerances are really tight and sometimes dust/lint can cause the poles to misalign. Let me know if that works!
Dec 1, 2017
Scott
159
Dec 1, 2017
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mkossjrIt's an SE. No case. Cleanliness not issue.
Dec 1, 2017
mkossjr
84
Koss
Dec 1, 2017
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ScottOK - please email customersupport@koss.com regarding it. Tell them that you talked with me on Massdrop.
We'll get this fixed. Sorry!
Dec 1, 2017
Scott
159
Dec 7, 2017
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mkossjrEmailed Koss on Dec 4th. No word yet. I'll let you know next week if I've heard anything.
Dec 7, 2017
violetzie
1
Dec 8, 2017
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mkossjrNo case that would be blocking really.. :| I have a super slim case that doesnt even go around the jack port.
Dec 8, 2017
mkossjr
84
Koss
Dec 8, 2017
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ScottEmail: mhennecke@koss.com
Dec 8, 2017
Scott
159
Dec 8, 2017
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mkossjrthanks.
Dec 8, 2017
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