Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Even though Massdrop says to contact the manufacturer, Gibson (owners of KRK) say they will NOT fix my brand new monitor unless I pay for the repair because Massdrop is not an official retailer.
What do I do here? Not happy. Here are Gibson's two responses:
First Response: Massdrop is not authorized to sell KRK products, so please contact them regarding your issue. Items purchased from non-authorized dealers are not eligible for warranty coverage.
We refer non-warranty repairs to our network of authorized service centers, as we only perform warranty repairs at our manufacturer’s service facility. The service center can provide an estimate of repair costs after examining the speaker first-hand.
Please let us know the city and state of your residence so we can determine if there is a KRK authorized service provider in your area.
----- Second Response: Thanks for your reply. We do not participate in the Massdrop program, regardless of whatever their advertising copy suggests. We fully support products purchased through our authorized dealer network.
Products purchased from an non-authorized resellers do not qualify for warranty service. Your sole ‘warranty’ is whatever the reseller offers you directly.
If the reseller does not have a return/exchange policy, we have no other suggestion than to have the monitor evaluated as a non-warranty item at one of our authorized service centers.