LAMY 2000 Fountain Pen Discussions | Drop

Jul 3, 2017

OnyxpandaDepending on what kind of accident you had, the pen may covered under their warranty still. Check the "fine print". If so, a warranty replacement costs: price to ship pen to Lamy + $15USD (at least when dealing with Lamy USA). Alternatively, a decent nibmeister, for less than the usual $75 nib replacement cost, might be able to either fix the nib to the way it was or customize the nib to your preferences (as long as your preferences can be accomplished with an EF nib.
The nib work might even include increasing the size of the sweet spot which can be a bit evasive with the stock EF nib.
Or you can wait until this drop comes around again. It's pretty darn popular, so it comes up pretty regularly. Check time spans between post clusters to get a sense of when it might be around again or click request and make sure your email setting include receiving an notice when a requested item drops again.
Hope this helps.
Cheers.
Fine print: Periodically edited, no affiliations, opinions are mine. I need to figure out shortcut to add this.

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Jul 20, 2017

GonzoTGreatApparently MD sourced pens do NOT come with a warranty.

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Jul 20, 2017

marcelolDid you contact Lamy directly? I had no problem with my first repair being covered.
NB: I paid for shipping to Lamy, included a detailed note & paid 15USD for return postage. Otherwise nib fox was covered. Of course this over a year ago. Don't know if things have changed.
As usual, hope this helps.
Cheers
ps. Nib size changes are not covered under their warranty. Also, you have to follow their fine print carefully.
pps. If you genuinely ordered a different size from MD and they shipped the wrong size, I have heard they're pretty good at making good. It helps to have documentation. For example, a screen shot from when you ordered the pen.
Unfortunately, sometimes a refund is the best they can do. And , yeah, that's frustrating.
And it would be a great feature if we could PM one another to exchange contact info, but that's covered in a different discussion are, I think (don't quote me).
No, I'm not a MD apologist. Your (and others') issue would piss me off too. If you still have an issue, start an email dialog. if someone returns the correct pen for you (unused) then maybe they arrange an exchange at that point.
I dunno. I have no affiliation with them and don't know much about their inner working except from what I've learned from public discussions.
Best is luck trying to resolve your issue.
Cheers.

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Jul 20, 2017

marcelolAs a special email is sent to you only when I write a new response. Please check the edits I just made to my initial response.
Hope this helps.
Cheers.

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Jul 20, 2017

GonzoTGreatDid you see what I posted here as their response to my inquiry?
2ndly, apparently things have changed,
A) Because I'm not the only one who did not receive a warranty card. B) Because others elsewhere have apparently had similar issues with other drops, and not been covered. C) Why in the WORLD would I pay shipping, and then a charge to swap out something due to clearly no fault of my own, to correct a mistake on MassDrop's part? WADR, it's a ridiculous suggestion!
Appreciate the best of luck bit, though. :-)

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Jul 20, 2017

marcelolUnfortunately, I did not read the multiile conversations involved. Perhaps I would have had a better context. I was merely posting a response to your response, etc. I wrote these responses BC (before caffeine).
My intention was, as a fellow consumer, to propose other ideas to help solve your problem. While I have not had any issues with delivered MD items, I have had issues with other online retailers - actually, Amazon being one.
I have also worked with the Lamy warranty both successfully and not so much.
As I am currently completely broke, I'm taking a hiatus from purchases and peruse this site for window shopping primarily.
If I find a product or discussion where I can add helpful content, I try to do that.
Normally, I wouldn't have replied at all except that you posted some of your original comments as replying to me. I felt duty-bound to respond with thoughtful, constructive suggestions.
Truly, I hope you are able to resolve your issues to your satisfaction.
Cheers.

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Jul 20, 2017

GonzoTGreatI've had issues with AmzN in the past too, but in cases where I got the wrong item, I was given the option to replace it with the right one. That being said I do appreciate the interaction, and at least the attempt at trying to assist (unlike some other's "just take it" comments).
Peace.

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Jul 20, 2017

marcelolTL;DR: I enjoy constructive conversations. I relate my experience in the course of offering some unsolicited advice, "if I were in your shoes."
Here's the longer note:
In general, I agree that one should not "just take it" if there's a viable solution to which everyone can agree. In most cases, there is. In some cases, there isn't. If there is truly no recourse, then hopefully we can at least inform our future actions.
Even when one appears to be out of options, creative, box?-who-needs-a-stinkin'-box thinking (with lots of, "Nope, that wouldn't work.") can lead to novel work-arounds and discoveries.
Yes, I'm speaking (or writing) generally, here. Not just regarding this particular issue.
Of course, sometimes it is what it is for whatever reason. But I have no idea where that tipping point is, especially in this particular instance.
Regarding this particular issue, I don't know what would be acceptable to you, but I know what I'd do. To you (and anyone who doesn't mind a bit of my drivel), here's what I would do:
1. Path of least resistance:
Consider keeping the L2K with the fine nib. I know you didn't get what you ordered and there's the principle of the matter, but that takes a lot of energy that might be better spent elsewhere.
In my case, I thought I wanted an EF nib and got one from a drop a few years ago. It wrote okay, but never as well as the reviews would have me believe. Initially, I used the pen precisely as proscribed by Lamy to keep it within the warranty. Then, when filling the pen my hand jerked a little and the nib bent. This was extremely frustrating to me. I worked with Lamy USA and got it fixed under the warranty - for about $25 out of my pocket and not having the pen for 3 weeks.
To cut to the chase, nearly the same thing happened with the new EF nib. This time, Lamy wanted $75 to replace the nib. Nope. Fortunately, a guardian angel (friend) took pity on me and gave me an L2K with a fine nib. I discovered that, for me, the line was very similar to the EF nib, but the sweet spot to get that gloriously smooth writing experience was much larger. When I jerked with filling the pen, the nib was just fine. I love my L2K with the Fine nib. It feels sinfully luxurious every time I use it and it is my go-to pen when I'm writing at home. It also doesn't leave my home.
I still have the L2K with the mangled EF nib. One day, I'll take it to a nibmeister at a show (when I have the $$). The nibmeister will fix it and I'll either keep it, sell it, or PIF as my friend did with me.
2. Take MD's offer:
They offered a refund. You can just accept the refund. Chalk the experience up to some overtired employee who made a mistake when packaging. Stuff happens. Then, buy the pen you want from Amazon or wait for another drop and hope this one works out. It usually does.
3. Go back and forth with your customer support person at MD:
You have established contact with someone at MD. You're not the only one with the problem. Perhaps, in the meantime, someone has returned their L2K with an EF Nib and you can do a swap. Perhaps not. Perhaps if you set your pen aside, you can wait a week and try again. Perhaps not. Of course, their might be a time limit for returns. Email with your contact and see what makes the most sense. I have no idea how MD handles these things right now, so I could be talking out my ....
4. Try something I haven't thought of.
Personally, I'd take option 1 (obviously). If you use it and don't like it, you can sell it (gently) used for nearly what you paid (minus postage). If you like the pen but still don't like the nib, the EF might not have been fine enough for you, anyway. Take (at a pen show) or send (through post) the pen to a nibmeister. They can take a Fine nib and make it extra, extra fine if you really want that. Of course, that'll cost around $50 judging from most online pricing.
If you don't like the spring clip, but the pen isn't broken, then just send it for a refund and look for a different pen.
BTW, when I got my EF L2K the first time, I never got a warranty card, but I got an accordion pamphlet that had the warranty info in it (as well as filling instructions). In the end, I followed the warranty instructions from their website. But no, never a normal "warranty" card.
One more time,
I hope that helps.
Best of luck whatever you decide to do.
Cheers.