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YellowDaffodil
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Apr 10, 2018
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Hi, I ordered two 24-pen display cases. Unfortunately, one arrived with the glass broken. I emailed to seek assistance but have not had a response. Can you kindly assist? Thanks.
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Apr 10, 2018
Liz
1159
Apr 10, 2018
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YellowDaffodilOh man, I'm sorry to see your pen case arrived like this! I've flagged our Community Service team so that someone should reach out to you soon.
Apr 10, 2018
Liz
1159
Apr 10, 2018
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YellowDaffodilCan you please try sending us an email again? Go to your Transactions page (https://www.massdrop.com/transactions) and click the "Contact Support" link under this particular order to send our CS team a ticket. We weren't able to find a previous email from you, but this should take care of it.
Apr 10, 2018
YellowDaffodil
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Apr 10, 2018
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LizThank you.
Apr 10, 2018
YellowDaffodil
0
Apr 10, 2018
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LizHave done as advised. Thank you.
Apr 10, 2018
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