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Showing 1 of 16 conversations about:
foyble
20
May 17, 2017
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foyble
20
May 17, 2017
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foybleFollow-up: contacted LG because Massdrop hasn't gotten back to me (and I never got an email confirmation verifying that they received my message), and their warranty doesn't cover "physical damage" so they suggested I pay for repairs on my new tv out of pocket
digitalnicotine
65
Jun 12, 2017
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foybleSorry to hear this. Thanks for letting us know the risk we're taking when we deal with MassDrop. I got my TV in record time and perfect condition, but after reading this, I won't be buying anything over $100 here.
foyble
20
Jun 13, 2017
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digitalnicotineI didn't finish my story (figured nobody cared lol). Massdrop refunded me the entire amount. Their customer service was great. I'll never purchase another LG product again though
digitalnicotine
65
Jun 14, 2017
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foybleThanks for this additional info. I'm glad you were fully refunded, and MassDrop took care of this issue. It's quite reassuring. FWIW, I'm replacing my other TV with an LG because I'm so pleased with what I purchased here.
whiteninjazx6r
30
Oct 9, 2017
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foybleLOL, you really think this is a major problem with LG products??? Wow. I mean, obviously purchase whatever you want, bu this is just silly to me. You're TV was damaged in shipment, you got a refund, deal with it. Doesn't mean, in anyway, that LG isn't a great choice or that this happens often. But if you choose something inferior just because you received 1 damaged product...that's cool.
Korpse223
32
Oct 9, 2017
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whiteninjazx6rIf I spent hundreds of dollars on a product that I received damaged through no fault of my own and neither the manufacturer, or shipper was offering any sort of refund or reimburstment through an insurance policy; I would absolutely think twice before ordering from them again. Why risk going through that headache and feeling that you're just going to have to suck up losing hundreds of dollars?
foyble
20
Oct 9, 2017
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whiteninjazx6rWhat bothered me is that the tv had virtually no packaging to prevent damage (it's long gone, of course, so I can't take a picture to prove it) but LG didn't warranty their own products. Instead, they insisted on me paying for the tv to be repaired. They have no incentive to improve their customer service because of a shitty warranty they can hide behind. That's why I won't do business with them again.
whiteninjazx6r
30
Apr 23, 2018
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foybleU bought from an unauthroized dealer...you get what you pay for. Next time...when spending so much money, do your research on WHERE and WHO you're buying from. MD is not authorized and LG claims they won't cover warranties (even though people who haven't actually tried to use them, claim they will work) a simple phone call to LG will tell you for a fact...they don't cover warranties on TVs bought from MD...it's on their site too.
whiteninjazx6r
30
Apr 23, 2018
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foybleFacepalm. Customer makes a bad choice. Blames manufacturer, even though it's been warned a 100 times it's a sketchy idea to buy from unauthorized dealers. Customer still thinks they're not an idiot.
Great.
Great.
foyble
20
Apr 23, 2018
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whiteninjazx6rLearn to pick your battles. That all happened a year ago, I got a better tv for less money in the end so I'm content.
whiteninjazx6r
30
Apr 23, 2018
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foybleSays 28 weeks ago. What TV did you get...interested to see what beats out LGs OLEDs that is CHEAPER...lol
whiteninjazx6r
30
Apr 23, 2018
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foybleWhoa...someone's triggered. Lol. So...what was that better TV for less money you got? 😉🙄😉🙄
foyble
20
Apr 23, 2018
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whiteninjazx6rMind you, this thread was combined with whatever current drop they're doing. It wasn't a 65 inch 4k hdr
whiteninjazx6r
30
Apr 23, 2018
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foybleDo you plan on enlightening me on what TV you got that is better for less $$$. I'm guessing it didn't happen...
foyble
20
Apr 24, 2018
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whiteninjazx6rPicked up a Vizio, every other one I've had was great
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contacted massdrop, just waiting for a reply.