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latvie
0
May 3, 2018
I got my TV last night and set it up. The picture quality is good, but one corner of the frame is bent. Who do I contact about addressing this?
papertigers
0
May 3, 2018
latvieMy screen has a crack in the glass that goes accross the front. I opened a support ticket, but I have yet to hear back.
roadrash52
0
May 4, 2018
papertigersMy screen is cracked, too. They asked for pictures, I sent pictures, This is reply I got: Due to the nature of your inquiry, this ticket has been forwarded over to a specialized team to better assist you. Please note that this specialty team's days of operation are Monday through Friday.
papertigers
0
May 4, 2018
roadrash52I received a similar response. Awaiting follow up now.
roadrash52
0
May 4, 2018
papertigersHeard anything yet?
papertigers
0
May 4, 2018
roadrash52Nothing yet. You?
roadrash52
0
May 4, 2018
papertigersNo, looks like I bought a $1300 paper weight
papertigers
0
May 7, 2018
roadrash52I bumped the ticket on Friday. Still no reply as of this morning.
roadrash52
0
May 7, 2018
papertigers I received this Saturday: "Thank you for getting back to me with the photos. I'm reaching out about this to see what our next steps should be and I'll let you know as soon as I have more information. We greatly appreciate your patience in the meantime"
latvie
0
May 9, 2018
roadrash52i have gotten the same response. Still no answer on what to do other than get ready to ship the TV back.
roadrash52
0
May 9, 2018
latvieYou were told to get ready to ship the TV back?