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Showing 1 of 245 conversations about:
Dominicanito95
0
May 23, 2018
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Just got my 55" TV today with a crack along the top third. Was hoping not to be one of the unlucky ones.
Williemcelroy
0
May 23, 2018
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Dominicanito95Any idea how long it takes for them to reship
Dominicanito95
0
May 24, 2018
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WilliemcelroyNot sure. Just sent them a picture of the crack last night. I'll keep you posted on how it develops. The way these things are boxed, it's going to be a pain in the ass to ship back.
Williemcelroy
0
May 24, 2018
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Dominicanito95Just heard from massdrop they said they were applying a credit but there are no more TVs available to replace it. But I seen they still have a drop available for that set I'm kind of confused
Dominicanito95
0
May 24, 2018
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WilliemcelroyHeard back as well. They refunded me the money and told me dispose of the TV so it's nice that I won't have to worry about shipping it back. There is a drop active for the same TV and they provided me the link (see link below). I may just buy it elsewhere since I don't want to deal with the anxiety of getting another broken TV. Hoped that it worked out but I'm happy with how they handled the issue.
https://www.massdrop.com/buy/lg-55-b7-oled-4k-hdr-smart-tv
https://www.massdrop.com/buy/lg-55-b7-oled-4k-hdr-smart-tv
jfettlol
1
May 25, 2018
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Dominicanito95they made me ship mine back. it was a giant pain lugging this huge box to the ups store. lucky you.
Williemcelroy
0
May 25, 2018
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jfettlolSorry to here that I guess that means u won't be getting in that other drop.dont think I will after hearing that.
jfettlol
1
May 25, 2018
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Williemcelroyi already am though. can’t beat the price, taking my chances a second time lol.
satseh
64
May 26, 2018
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Dominicanito95It will be pain in the a##, I live on 3rd floor and UPS isn't exactly walking distance from me. I will take my chances as well and reorder once I get my refund. Right now, its a waiting game. Looking to get a TV for living room and master room.
Dominicanito95
0
May 30, 2018
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satseh@satseh The TV is still just sitting in my living room. Ended up just picking one up at Best Buy and price matched using Crutchfield since they have it at $1299 (https://www.crutchfield.com/shopsearch/lg_b7a.html?SubmitType=). Amazon also has other options below $1299 but it is sold by a third party and fulfilled by Amazon. I'm happy with the way Massdrop handled my broken screen but it's just too much of a pain for such a large purchase.
satseh
64
May 30, 2018
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Dominicanito95I am happy with the way MD handled my case as well (don't have to return it, just need to get rid of it). I am deciding on waiting if MD will do a drop on Sony A8F anytime soon (which I am interested in). Big companies need to stop taking chances with UPS handling and UPS (and other shipping services) needs to pay attention to the word "FRAGILE" and take proper precautions. I am happy for you that you got yourself a new TV.
Williemcelroy
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May 30, 2018
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satsehGuess I was just too lazy I reordered now hope that it comes in one piece
Williemcelroy
0
Jun 17, 2018
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jfettlolDid you get your TV ? I received mine screen was cracked again still haven't heard anything from massdrop and it came Thursday
jfettlol
1
Jun 17, 2018
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Williemcelroygot mine. they shipped fedex this time. no cracks!!!
Williemcelroy
0
Jun 17, 2018
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Seank2Got mine Thursday and still haven't heard massdrop how about you
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