Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 124 conversations about:
dorna
17
Jun 23, 2016
bookmark_border
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop
My box failed number three. I had no rares anywhere within my box and thus was unable to "find" them. I contacted Massdrop about the discrepancy and their support staff sent me a form letter that did not relate to my issue in the slightest, instead focusing on an imagined duplicate issue. I'd imagine because that was a more common complaint.
When I pointed out that I wasn't complaining about duplicates but rather about the lack of rares I got a message that contained this line: "I have passed along your feedback to our Hobby shop buyers, and we will be working to improve this drop in the future". No promise of any action. No line admitting that something had gone wrong. It also implies that this drop will be reopened in the future. Considering what a dismal failure this drop is, I find it shocking that not a hint of a change is mentioned.
And then, as mentioned, my ticket was closed and I was not allowed to give feedback.
I am considering this a relatively cheap lesson. So thank you, Massdrop, for the couple of items that you allowed me to buy at a dollar or two below what I can find them for on Amazon. However, I refuse to spend any more money with a company that clearly cares so little about their customers.