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HassanS
3183
Operations
Jun 5, 2015
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An update for the group, thanks to community feedback we were made aware that the yoyos that were shipped to us and then finally to the group didn't include 10 ball KK bearing per the listing, but instead the 8 ball bearing. We reached out to the vendor and it looks like this was due to a miscommunication at processing at their warehouse. The vendor is offering the group the following options.
1. Keep the yoyo and receive an additional $5 discount for the incorrect bearing.
or
2. We will send a shipping label for you to return the yoyo for a full and complete refund.
We apologize for any inconvenience and have now put in processes to avoid errors such as this in the future. If you prefer to keep the yoyo and receive the discount no action is needed and the additional discount will be applied Monday afternoon. If you prefer a label to return the yoyo for a full refund please reach out to us at https://www.massdrop.com/support by Monday at 5PM Pacific Time and we will get that going for you ASAP.
Jun 5, 2015
CrazyRage
0
Jun 9, 2015
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HassanSHow do go about getting the discount?
Jun 9, 2015
joewib
73
Jun 9, 2015
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CrazyRageHello,
Referring to the above post from Hassan, " If you prefer to keep the yoyo and receive the discount no action is needed and the additional discount will be applied Monday afternoon.." So you should be receiving a discount soon
Jun 9, 2015
Sicklyboy
63
Jun 9, 2015
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joewibIs there any way to confirm that this has or is being processed? My transaction page does not reflect an update in price nor has a pending transaction been placed to the card that this was purchased on.
Thanks!
Jun 9, 2015
_KatW
6
Jun 16, 2015
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SicklyboyHi @Sicklyboy
Thanks for reaching out! For inquiries of this nature, our Support team can help you out with that. Please fill out the following form and we'll get back to you shortly: https://www.massdrop.com/support
_Kat
Jun 16, 2015
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