Drop Brass AAA Pocket Flashlight Discussions | Drop

Free Standard Shipping in the US on orders over $99

Showing 1 of 382 conversations about:

Nov 1, 2017

WARNING: I recommend you do not buy this flashlight. I have a similar Maratac one that has lasted me over two years. I got the first run of this Massdrop Brass flashlight, and it's dead after less than 6 months of ownership. I contacted support and was told there is no warranty, only Massdrop's 30 day return policy. Effectively, this flashlight only has a ONE MONTH WARRANTY. I literally couldn't believe it, and followed up with support, who gave me this response:
"You would be correct. If a warranty is not stated on the drop page, the item only has a 30-day money back guarantee. When there is a warranty we will have it listed in the specs at the bottom of the drop page."
UPDATE: Massdrop's CEO forwarded my email to their head of ops, who quickly resolved the issue. A couple excerpts from his email:

[I] was surprised not to see a Massdrop warranty on the product page for the flashlight. I've reached out to our Head of Custom Products to understand why this wasn't listed as we should stand behind products that we make I have dispatched a new flashlight for you I apologize for the poor experience

They'll be adding warranty information to their product pages, and they're sending me a replacement. I'm happy they were able to resolve it so quickly. Sounds like the support person that was responding to me was just a bit clueless.

Nov 1, 2017

Bigdog1

Nov 2, 2017

RySeanHey RySean, I'm a little worried about mine, which was delivered last week. Even with a new battery, it has been inconsistent with the LED working. I've been blaming this on cheap batteries from the dollar store, but I wonder if the electronics are bad? Did yours work intermittently or flake out all at once?
Thanks!

Nov 2, 2017

Vote

RySean

Nov 3, 2017

Bigdog1It was all at once. It had been working fine, then one day when I tried to turn it on, nothing happened.

Nov 3, 2017

Vote

rodizzle

Nov 15, 2017

RySeanGot mines back in the February drop (one of each). Both were stored in my drawer. One doesn't turn on and looks like one of my switches is dead. Determined this by swapping the switches. What is the warranty duration and is there anyway to get a replacement switch?

Nov 15, 2017

Vote