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Hi everyone,
We’re back with an update on the Massdrop Cache EDC Display Valet. Upon inspection of a sample of final units, we found a number that didn’t meet our quality control standards. While we have conducted multiple quality control inspections during the manufacturing process, the QC issues we’ve discovered were not apparent until the units arrived at our warehouse. Therefore, we do not feel confident about shipping these items just yet. Massdrop stands for great products and it’s our goal to deliver you the highest quality product. Early next week, our team will be doing a rigorous inspection where we’ll be looking at every single unit. From there, we’ll be able to provide more information regarding the shipping status of the display valet. We’re sorry for the additional delay and want to make sure we’re providing as much information as we can regarding the status of your product and when you can expect it to ship. It’s our hope that we can begin shipping by the end of the month.
Pistolero
41
Oct 11, 2018
JaleesaGYou guys need to sweeten the deal, this is getting old!
McJimmis
157
Oct 11, 2018
JaleesaGFirst question, What happened to the Independent Contractor responsible for checking quality control before the product shipped to your warehouse? I find it alarming that there are still issues here on the same batch of displays. If the manufacture can’t get quality right do we really want this product? At This point we don’t even know if enough units will pass to fill orders. Sounds like the ball has been dropped on both parties part.
SomeITGuy
7
Oct 11, 2018
JaleesaG This is getting ridiculous.
At this point you've cast doubt over whether or not we'll be getting a quality product or if we'll be getting it on time. Between this and your tendency to go radio silent for weeks on end and not respond to requests for update leaves me with a bad taste in my mouth.
If this had happened earlier I'd have just canceled my order, but after this much time invested you really have us over a barrel.
McJimmis
157
Oct 11, 2018
SomeITGuyTony writes back from customer support, after the update is posted mind you, that they don’t have an update and only offers to help by canceling my order. What a joke this has become. I don’t want to cancel as I’ve been waiting but at the same time I’m cautious with giving MD my money as I’m not sure the quality of this product and feel they’ve dropped the ball. I’m at a loss.
McJimmis
157
Oct 11, 2018
McJimmisand the wait with this product has the least to do with my frustration. It’s the feeling that no one has their things in order in the office or the field working on this drop that is causing it.
McJimmis
157
Oct 11, 2018
McJimmisAnd the manufacturer has me worried with this product as they can’t seem to get this figured out either. Ok, I’m done for now :/
SomeITGuy
7
Oct 11, 2018
McJimmis1000% agree, they have us over a barrel.
If this wasn't as highbrow place I'd be using some not so nice language....
McJimmis
157
Oct 11, 2018
SomeITGuyYeah, I’m not trying to come off as an ass but come on. Have team meetings and get everyone on the same page before writing an update. Give an honest update instead of giving the image that people are sitting around instead of actually being involved through the whole process. Press inspectors so issues only happen once. They’ve done this before, they know how to do this.
MGHartsough
26
Oct 12, 2018
JaleesaGYou claim to have acknowledged that communication was lacking last time and you'd try to correct that. You claim you did things to oversee production and QC. And you claimed to be better in the future. But, YET AGAIN, right when people are waiting for the second shipping confirmation, you drop the ball.
Seriously... At what point do you people realize that this is blantantly unacceptable? You're just giving us lip service at this point. Clearly no one cares to actually provide meaningful customer service. How's that independent inspector working out for you?? Let me guess... "Someone was there just last week and it seemed okay!" That about right?
What do you plan to do to make this right? Actually put yourself into the customers position at this point if you're still able to, pretend it was you. What are you going to do?
SomeITGuy
7
Oct 17, 2018
JaleesaGAs we are half way through the week can we get an update on the "rigorous inspection" that should have taken place? What were the issues you noticed with the defective units? Do you have any new information on your shipping times?
thef_nconductor
18
Oct 19, 2018
SomeITGuyNot really. I cancelled my order last week because I wasn't in the mood to deal with a maybe or could be. Got my money back in full.
DRJames
0
Oct 19, 2018
thef_nconductorDid you just cancel your order from the transaction page or speak with someone in customer support? Starting to get tired of checking back every few days with zero update, considering the same.
thef_nconductor
18
Oct 20, 2018
DRJamesI just cancelled from the site and the money was back in my account within minutes.
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