Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 1691 conversations about:
TipsyMacScotchslurpen
379
Mar 19, 2018
bookmark_border
Howdy folks,
I thought I'd point out two things regarding this drop.
1)  It has NO WARRANTY.  I contacted support regarding the K-type just recently and they informed me that it had no warranty, and that "that would have been noted on the product page."  Turns out it WASN'T noted on the product page... the product page simply has no mention of a warranty existing.  I took that to mean it came with a standard Massdrop one year warranty.  Well, I guess I should have guessed better.  This product also has no mention of a warranty, so I can only assume that it has no warranty, either.  I sure hope Massdrop has several orders of magnitude better manufacturing capabilities than every single other company on the planet!
2)  The question I posed to support for the K-type actually wasn't even for warranty service.  I managed to lose the 8 case screws for my K-type, and I wanted to purchase replacement screws.  I figured that any company that manufactures anything at all also orders an extra 5~10% extra parts in case of manufacturing issues or to provide warranty service should any customers have issues down the road. Well, I guess if your warranty service amounts to nothing more than the 30 day (assuming an industry-standard number, but given their warranty period I would make absolutely sure before buying anything here!) return policy, you don't need any extra parts. Even if 10% of the units turned out to have defective parts, they were just going to refund the money and wash their hands of it.
I also sorta figured that because Massdrop has basically copied the CTRL directly from the K-type's open source files, they could do me a solid, order an extra set of screws, and bill me the cost plus whatever profit they would like. Sadly, support isn't even going to check whether the screws match because my future business isn't worth the bother.
TL;DR: If you buy the CTRL Keyboard, don't use it. It has no warranty, and even if it did they won't be able to fix it should anything happen. If you ever need a replacement part for it in the future, you will just have to make it yourself. And if they do, indeed, use the same screws as the K-type, you are stuck with eight custom-machined screws that cannot be purchased anywhere on the planet... not even from the company that made them.
Mar 19, 2018
Dexvi
4
Mar 19, 2018
bookmark_border
TipsyMacScotchslurpenIf I remember correctly in most Europe countries a company selling electronics (For e.x. a phone) they must provide a 2 year warranty no matter what. Since Massdrop is a company and not a consumer I assume they also have to apply to European laws in that matter.
Mar 19, 2018
TipsyMacScotchslurpen
379
Mar 19, 2018
bookmark_border
DexviThat may be, but I have no knowledge of how that might apply because I'm in the USA. Those of you in Europe may be able to get "warranty service," but going by what Massdrop support told me they won't be capable of doing anything other than return your money. I didn't ask if they have any extra replacement units, so it is possible they might be able to replace the whole unit, but I'm skeptical they could even do this.
Mar 19, 2018
YanboWu
8473
Collaborations
Mar 19, 2018
bookmark_border
TipsyMacScotchslurpenHey Tipsy,
I'm sorry to hear about what happened with your keyboard. I also wanted to clarify a few things with you -
1) The K-Type does ship with a 1 year warranty. All Massdrop Made products ship with at least a standard 1 year warranty. We didn't have that posted in our page, but I'll speak to the team and get that added.
2) With replacement parts - we haven't received any requests for replacements for all the screws + stabilizers in the K-Type before yours. I want to make sure you are taken care of though and will work with our support team to get some replacements your way.
TL:DR: The CTRL is covered with a 1 year warranty much like the K-Type. I apologize for the incorrect information that was communciated. We'll work with the support team to help you out!
Mar 19, 2018
TipsyMacScotchslurpen
379
Mar 20, 2018
bookmark_border
YanboWuHi,
Thanks for clearing that up and sorry for communicating incorrect information to the community. I really thought that this was the case, but having support tell me otherwise kinda forced me to warn the community if it was in fact true. I'm glad you have set everyone straight on what to expect, and hopefully this will prevent future misunderstandings.
Mar 20, 2018
ShorterACE
0
May 24, 2020
bookmark_border
YanboWuAre there any extra screws for the K-Type?
May 24, 2020
TipsyMacScotchslurpen
379
May 24, 2020
bookmark_border
ShorterACEAFAIK the screws were custom-made for the K-type.
May 24, 2020
ShorterACE
0
May 24, 2020
bookmark_border
TipsyMacScotchslurpenDid you ever get a replacement?
May 24, 2020
TipsyMacScotchslurpen
379
May 24, 2020
bookmark_border
ShorterACEThe people at massdrop did manage to scrounge a set of them up for me. I don't know where they got them, other than assuming they had a few extras around or they pulled them from a warranty return or something. I'm gonna go way out on a limb here and assume that they probably don't have pallets-full of them sitting in the back anymore. That said, my K-type died on me a few months ago. I'd consider getting the CTRL, but from what I have been able to see from their configurator, I wouldn't be able to set up the LEDs to change based on what layer the keymap is set to. I loved the K-type, but it didn't last long enough to justify the expense.
May 24, 2020
ShorterACE
0
May 24, 2020
bookmark_border
TipsyMacScotchslurpenIf you aren't using your screws on your K-Type I'd buy them off you, I asked Kono/Input Club support for screws but they didn't have any extra.
May 24, 2020
Sam.B
10
Jul 27, 2020
bookmark_border
YanboWuI had the same issue as @TipsyMacScotchslurpen and no one from Massdrop did something to help me. I have the first Massdrop CTRL Canvas and I had a lot of problem with it and the biggest one was the corners of the Led diffuser cracking for no reason and Drop did NOTHING to help me!
search
search

(Edited)
Jul 27, 2020
View Full Discussion
Related Products