Massdrop 35° or 20° 800-fill Down Sleeping Quilt Discussions | Drop

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Massdrop 35° or 20° 800-fill Down Sleeping Quilt

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Massdrop 35° or 20° 800-fill Down Sleeping Quilt

seenypaul

May 22, 2017

Disclaimer: I'm not in on this drop and the following comment should be taken accordingly as an outside observation. But it does play into my feelings as a Massdrop customer on other offerings.
This drop has been extended twice now, right? I get that the promised ship date has not changed from the original, but that makes me wonder if the original date was artificially long. Could customers have been getting their quilts sooner? Maybe not if there were production gear-up issues involved, although the manufacturer is primarily engaged in custom orders which would make me think that's less likely.
On the financial side, customers have not had their accounts charged yet despite the lengthening timeframe to drop end. Now, that might be good or bad. Technically the money might still be the customer's, but it is also tied up one way or another in their financial plans - a transaction in limbo.
Just a couple of things to think about for future drops where MD might be considering a repeat.

DannyMilks

4557

May 23, 2017

seenypaulFair questions to ask and I could have provided greater context from the get go. Basically, we hit the point for the drop to be a success, but we still have extra capacity and materials to make a few more quilts. So, we've ordered the down and fabric for the quilts, and we'll let our members join in up until we sell out (at about 250 quilts). We can extend the drop date without changing the expected ship date. So the extension of drop duration is really for the benefit of our members because it gives them more time to research the product, save up money, and join the drop. Credit cards aren't charged until after the drop ends, so it's not like we're holding on to anybody's money. But I do get your point that people are committed to buying, and the charge will hit their credit card at a later date than they anticipated. Usually that's a good thing, though it may come as a surprise to a few people who forgot they made the purchase.

seenypaul

May 23, 2017

DannyMilksThanks for the response. Anecdotally one of the biggest complaints about drops that I think I have seen has been the lag from drop end to actual shipment date. Would it have been feasible to shorten the lead time to the anticipated ship date and instead offer a faster turnaround to a follow-up drop to make use of additional material and demand? In other words two or three drops for the quilts in fairly quick succession so that those who got in sooner get the quilts sooner while successive drops gave others the additional time they might have needed? Again, just thoughts on how to make this perhaps a little more customer-centric.