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admckillip
13
May 31, 2017
I ordered one, but will this receive warranty support(not I changed my mind return, but manufacturing defect, etc.) like an EE quilt? I love the deal and supporting small business, but don't want to be left hanging if something goes wrong...
DannyMilks
4557
Jun 2, 2017
admckillipYou'll have our warranty combined with EE's ability to quickly fix any issue.
seenypaul
Jun 3, 2017
DannyMilksThe only MD warranty of which I am aware is a 30 day return policy on items which do not carry a manufacturer's warranty, as explained here in the Help section: https://helpdesk.massdrop.com/hc/en-us/articles/115003723748-Do-products-purchased-on-Massdrop-have-a-warranty- According to that info, the 1 year MD warranty that existed prior to January 2017 is no longer available. There is no other warranty info that I can see listed anywhere in this product's info. Although we now know these are made for MD by EE, these are labelled "MASSDROP MADE." EE-labeled products carry a lifetime limited warranty.
Klymit-label products also carry a lifetime warranty and it appears this gray area in warranty language may also apply to the "MASSDROP MADE" Klymit products.
So I'm not seeing that the answer given by @DannyMilks really clears anything up. If the MD warranty is greater than the 30 day return, maybe efforts to spell that out on the product page are needed. It seems Massdrop is on a path to launch a lot more private-label products now.
seenypaul
Jun 6, 2017
DannyMilksCan we have a clarification on the warranty coverage of "MASSDROP MADE" items please?
Please pass on to management that I am growing more and more frustrated with the MD attitude to customers. Drops are posted carelessly with inaccurate info, slow to answer questions about important issues, and attempts at appeasement seem to most often be a response to outcry rather than pre-emptive.