Massdrop Lift Sit-To-Stand Desksearch

Massdrop Lift Sit-To-Stand Desk

Massdrop Lift Sit-To-Stand Desk

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Stickied
Hey folks, we've seen a few posts about the provided instructions, and we received a few support emails saying the instructions were missing from their package. As a way to improve the experience, we revised the instructions today, you can download the updated instructions here:
https://s3.amazonaws.com/massdocs/Massdrop+Lift+MDX-15177+User+Manual+R02.pdf
one of the gears on the non-motorized side broke a tooth. does any one know where I can get a replacement gear or if there is some warranty
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Awesome! I've just submitted a support claim. Thanks for posting this.
Mine too was replaced under warranty. Just incase anyone else out there finds this like I did.
Hey guys, I'm considering joining the drop for the 2.0. Can anyone tell me what the package dimensions and weight were for this so I can calculate freight forwarding costs? Appreciated and thanks.
BadBaus
Would also like to know shipping dimensions as I am going to mail forward this too.
Have an issue with the desk, it keeps displaying EAI and SAI over and over and not lifting up or down, have any one had this issue please help, unplugged it from the surge protector for several mins still the same problem.
michaelVilla
Same here. One desk was having the issue, so I tested a power block from another desk on it, and now both power blocks are failing
Can this be Ship out of US ?
I only received 1 box. The box said "Carton 1 of 2". Do you receive 2 boxes or 1?
Thanks
Camia
The Lift ships in two boxes, usually they come at the same time but sometimes they'll be delivered a day or two apart.
Issue fixed, deleting post out of shame
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yup that did it! chalk it up to a misread on the instructions! thank you for your reply!
CGM123
Nice, glad that solved it! Do you mind un-deleting your post or the relevant parts of it though? No shame in misinterpreting some instructions, and maybe there will be others in a similar situation that could gain value from seeing the problem and solution here.
I can say I've assembled a lot of things and these are by far the worst instructions I have ever seen. After about an hour of fumbling around I managed to get it all together and it seems to be working perfectly. I've had no issues with it so far and am overall very happy with the desk. One thing I was afraid of when I bought it was not being able to operate under my setup but it seems to be doing great.
I have added a lot of stuff to the underside of the desk using 3M VHB didn't want to drill screws in and risk damaging the desk. VHB is holding up very nice and everything is secured nicely!
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JVarhol
Clean those screens man!
MrMysticalPotato
I actually had just got done installing them and snapped the picture. I cleaned them shortly after
This came in today, and first impressions are that the assembly instructions are super bad. Nigh inscrutable diagrams, and *terse* descriptive text. I've almost got this assembled after about an hour, and thankfully I've done a dry run before putting the top on, as the drive shaft isn't working properly: the side opposite the motor isn't lifting. Maybe the shaft needs to be tightened? Who knows! It's totally unmentioned beyond "put it into the column". I'll probably figure it out, but I gotta say, as a seasoned Ikea veteran, these are the worst yet flat pack furniture instructions I've ever seen by a wide margin.
Edit: Hours later, and I still can't get this thing put together properly. Pretty sure I figured out the drive shaft configuration, but for some reason if I hold down the up button , it goes up a couple or three centimeters, wigs out, and goes back down one. I can't actually get it to raise more than 5 cm. Sometimes it shows an inscrutable message on the LCD (ASREAL? hard to tell). I was hoping to reset it, since the motor side appears to be raised by half an inch or so relative to the side raised by the drive shaft, but, I can't find a manual online for it, as I have no idea who the manufacturer is, and all model numbers (MDX-17901-1 on the box, MDX-15177 on the aformentioned inscrutable assembly instructions, and MDX-17900-1 on the packing slip -- How do these even disagree?!) pull up nothing on Google.
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No, and helpdesk@massdrop.com has been useless so far. However, I believe my problem is that the motor was damaged. The packaging is ok, so I assume it slipped through QC somehow. you can see the casing has been broken in the picture below. I'm pretty peeved, honestly. This was over $300 and between the really bad instructions, the poor QC, and now Massdrop's help desk, I'm at a loss for words.

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eeriedescent
Desk has been RMA'd. Replacement came quickly and is working correctly. Only remaining complaint is the instructions, and while the updated ones at least show how to use the control panel, the actual assembly instructions are still pretty bad. That said, otherwise, I've been made happy. Thanks, support!
Hi Everyone! Good news. The Massdrop Lift Sit-To-Stand Desks have arrived at the warehouse, and we’re planning on sending them out a bit early. They are currently undergoing quality control checks, and we expect them to ship by 12/29. If you need to change your delivery address please contact community support through your transactions page (https://www.massdrop.com/transactions) by tomorrow, 12/20 at 5pm PT.
How is this desk compared to the Autonomous models?
is it actually not shipping until January? If it's going to take that long, I will have to cancel
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I cancelled it immediately, no problem. ended up just buying something local, with adjustable legs :-(
Edna
Can I..uhhh...have your reservation? XD
If it came without a top I'd buy
Any bigger size? Need a bigger desk
Could consider if they had an option without the table top.
No shipping To France?
My fingers on the buy button but I'd need to know if base is expandable to bigger top and if the 180lbs is motor capacity or physical surface capacity?
Can this be shipped to India and is the table top changeable...?
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Ok Man
Jaiprashanthks
And ur name man
"Sorry, this drop cannot be shipped to NL." Sadness
Without reading through all the comments to find out if it has been asked already, is this desk made by Autonomous? It looks very similar. Same question for the chair. https://www.autonomous.ai/
How stable is the desk? I find the Ikea ones to wobble too much, but the one I use at work is rock solid (not sure what brand it is).
I really don't like to complain, but I think this desk is overpriced. The weight it can hold and the thinness of the top make this a bad deal, even though most sit-to-stand desks on the market are more expensive. Massdrop, consider lowering the price to $199 and you'll control the lower tier of this market!
If any one of these four things were different I'd buy this, and I've wanted one for a few months now. Cheaper, better quality, arrive sooner, no top option. I thought that if Massdrop did a drop of a sit stand desk, it would be a clear buy. Unfortunately, this is not. I hope this resonates with someone.
In the future, it would be great to see this drop being made available without any desk top. For many of us, fiberboard is not usuable, as monitor stands tend to require clamping forces that damages MDF. Instead, I would prefer to source my own (hardwood) desk top locally, and DIY it onto the motorised frame.
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Proxxiify
You are right, But i would cover the hardwood with some piano grade lacquer. or carbon fiber for laughs.
Proxxiify
100% what I was thinking here. I want to use my own desktop materials. Bonus is you can also determine your own dimensions for narrower or longer desks. Next time hopefully...
Do you ship to Hawaii?
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That's what I figured, thanks for the reply!
Huh, I must have missed it, didn't see that. Thanks for the response!
Can we please get the minimum / maximum height specifications? I'm considering getting a bunch of this type of desk for our office (probably 10).
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That was the one thing I immediately scrolled down to read about... :D
bakermd
The range with the included desktop (measured from the ground to the top of the dekstop) is 27.5" to 46.5".
All white version would have been great :X
January ship date? No way. I was going to buy in to this drop; but no way I'm willing to wait until January to get it. I'll pay the extra to go and buy something similar locally.
Estimated ship date Jan 24, 2018???
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No one is really interested in waiting that long because massdrop was never about being a "fund-my-project" type of site. I hope massdrop is as successful as they have been with their other partnered items, and they can offer the item again on a second run with a more reasonable ship time; otherwise a 3-4 month wait time is indeed a long time.
yoface
gotta agree i am not really behind the whole massdrop-as-kickstarter model, but that's just me. in the end, the #s and $s will direct massdrop to their (informed) business decisions.
"clinically proven to improve blood circulation and reduce the risk of diabetes, cancer, and cardiovascular disease" -- nope. "helps burn significantly more calories than sitting" -- about 9 calories an hour.
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BJ2034
Wooot. That was some informative read. Thank you! To me, now you are credible!