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sufkus
4
Jan 29, 2018
Unfortunately, I too have the problem when it just stops working. It happened on my laptop and my desktop pc. On the laptop, i was listening to music for maybe 15 minutes and then the sound stopped. I tried to turn the SDAC off, unplug the USB cable, unplug the power and then plug everything back in, but without success. Changing between playback devices also didn't work. It looked like the Windows Audio service froze. So I tried to restart it, but it got stuck on "Stopping" without change. After unplugging the SDAC, the service had finally restarted. However, after setting everything back, the sound was horrible, the only output was fizzing noise (search "TV Static sound effect" on youtube), but the sound was changing slightly depending on the music. So I turned the SDAC off, connected the USB directly to the laptop (I was using USB hub before) and tried again. Now everything worked for like 4 hours, then I went home from work and took the SDAC with me. The same thing happened on my desktop, the only difference was that it happened after less then a minute of listening. I turned it off and unplugged it and put it aside for couple of hours. Then I plugged it in again using the same USB port/cable and there was still the fizzing noise. Then I connected a different cable into a different USB port. Both times using the motherboard USBs (no hub). Message about installing new hardware popped up and the sound started working again. Well, at least until 51 second into a song, when it cut off again. The next think I tried was to stop the Windows Audio service, uninstalled the SDAC driver in Device Manager, start the service and Scan for hardware changes to add the SDAC, but the audio was still fizzing. Everything seemed fine after a PC restart, until, surprise, surprise, it stopped 2 minutes later. It doesn't seem to be a driver issue, because I had been using Sound Blaster Play! 2 for couple of months (while waiting for the SDAC to arrive) and it uses the same Generic USB Audio driver.
If anyone managed to make the SDAC work on Windows 7, which seems to be what is causing this issue, please let me know.
When I add the confusion with the plugs and the fact, that it did cost me $35 and 30 days of waiting just to get the right Type A to Type E adapter, and then finding out, that I can't even use the thing without restarting my PC every few minutes, it wasn't a smart buy.
Edit: It looks like connecting the USB cable into one of the USB 2.0 ports works so far.
Specs: headphones: Massdrop x AKG K7XX Red Edition laptop: Windows 7 x64, Lenovo 700-17ISK desktop: Windows 7 x64, Gigabyte GA-Z87X-D3H, Xeon E1230-v3
some_dude1
1
Feb 16, 2018
sufkusI have the exact same problem with mine.. seems to work for an hour or two.. then suddenly cuts out. Replugging usb causes TV noise static. Any solutions? BTW - I'm on windows 7 as well.
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