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bradr
963
Aug 11, 2017
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Hey everyone - Most of the Puro’s have been delivered and I want to update you on the status of this drop. While the majority of Puros have arrived without issue, we have continued to hear reports of problems. We know this is a big letdown for those affected, and if you report a problem, we’ll do everything we can to make it right. The issues stemmed from two problems on the part of our partner. First, an error was made at the size labeling stage of production resulting in some Puros with incorrect size labels. Second, the QC process did not meet the provided standard. We’ve made process changes on our side to avoid similar issues and all plans to work with this partner are frozen. While these issues ultimately affected a slice of participants, their experience is not representative of what you should expect from a Massdrop brand product. For that, we apologize and urge you to reach out if affected. The best way to do this is to go to the ‘transactions’ page (https://www.massdrop.com/transactions) and click ‘Contact Support’ on the Puro transaction. Thank you to everyone who participated in the drop and posted comments and pictures to update us regarding your experience with this drop. We appreciate you being a part of the community and making Massdrop better by reporting these issues.
Aug 11, 2017
Caminante
3
Aug 11, 2017
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bradrThat is ok. Just tell us already how is Massdrop going about addressing this issue or start issuing return levels.
Aug 11, 2017
bradr
963
Aug 11, 2017
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CaminanteHey Caminante - I can't personally speak to how every case will be addressed, but if you have created a ticket you should have an answer shortly. If you haven't heard back from the team, feel free to let me know. Thanks.
Aug 11, 2017
alleyooptroop
0
Dec 8, 2017
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bradrI just received a brand new pair of 7s as a gift from a relative. I need a 7.5 unfortunately. Any way to do an exchange?
Dec 8, 2017
sly02
0
Aug 15, 2018
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bradrare u still selling? im interested for a size US 7
Aug 15, 2018
alleyooptroop
0
Sep 10, 2018
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sly02Yes. Still have them
Sep 10, 2018
sly02
0
Oct 4, 2018
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alleyooptroopcan u send me some pics? are u selling it?
Oct 4, 2018
sly02
0
Oct 4, 2018
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alleyooptroophow much will it cost me?
Oct 4, 2018
sly02
0
Sep 11, 2021
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alleyooptroopIf you still have it.. i want a us size 7.0 and wanna know jow much is a pair of white low snesker
Sep 11, 2021
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