Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 7817 conversations about:
Coyote00
59
Nov 8, 2016
bookmark_border
The complaints about massdrop failing is ridiculous, I am sure many of you tried preordering iPhones in the past only to fail due to servers crashing etc and missing out. Massdrop is a business and they must weigh the costs of additional servers for just one drop and potential customers missing out. In the end there were only 5000 avail and they knew all would be sold quickly and no matter what they did some would miss out and be pissed, so why spend a rediculous amount more to arrive at the same position? All you swearing off massdrop I have no doubt you will be back jockeying for the next release, just like iPhones used to be.
GoDFaDDa
2
Nov 8, 2016
bookmark_border
Coyote00Nope. If all 5000 sold smoothly in the first ten minutes, then you would be right. Instead, they failed to throttle same-user requests and ended up selling units in a haphazard manner over an hour and a half, including many times to the same person. That will be cleaned up later... and then they'll have the same mad rush again. They were not ready for this kind of traffic. They could have done a order-of-registration system to limit it; they had a lot of options.
chferg91
11
Nov 8, 2016
bookmark_border
Coyote00Then they shouldn't have been swearing up and down that "our dev team knew has prepared and we expect it to go smoothly" only for this shitshow to happen. If your network team can't figure out a way from keeping a dude with a buybot out of the system then YOU SHOULDN'T BE DOING THIS DROP. That shit is absolutely basic.
And its not like "a few people missed out" there are hundreds who were left out in the cold while others have 10+ buys of the 6XX because their pay system was woefully inadequate. The fact of the matter is they failed, and letting them off the hook doesn't do anyone any good.
I had 3 orders submitted on 3 different devices right at 9AM. NONE OF THEM ever went through. That is absolutely inexcusable and I am far from the only one that this happened too. Their communication has been an absolute joke, outside of Kumal saying "orders are going through, we promise!!1!1!!!1" People are rightfully upset.
And its not like "a few people missed out" there are hundreds who were left out in the cold while others have 10+ buys of the 6XX because their pay system was woefully inadequate. The fact of the matter is they failed, and letting them off the hook doesn't do anyone any good.
I had 3 orders submitted on 3 different devices right at 9AM. NONE OF THEM ever went through. That is absolutely inexcusable and I am far from the only one that this happened too. Their communication has been an absolute joke, outside of Kumal saying "orders are going through, we promise!!1!1!!!1" People are rightfully upset.
avitron142
134
Nov 8, 2016
bookmark_border
Coyote00Pissed? Did you see people upset by the first k7xx release? No. It was done fairly, and first come first serve. The point isnt that it crashed, it's that some people made sure to come here early, came the first minute, etc. and didn't get the service they deserved. It wasn't fair game.
FYI, I'm not an apple fan for that reason. Don't tell me "you're going to buy the next one" lol. Some people quit for good.
FYI, I'm not an apple fan for that reason. Don't tell me "you're going to buy the next one" lol. Some people quit for good.
Pslayer
Nov 8, 2016
bookmark_border
Coyote00In the immortal words of Willy Wonka, "WRONG SIR, WRONG".
It is the goal for every business to grow. It is moments like these that separate the winners from the losers. The winners have tools in place to properly account for the demand they create (either through procedures or pricing practices). The losers let the chips fall where they may and that's what we saw today.
Massdrop knew they would have this demand and let the chips fall where they may. They lose.
It is the goal for every business to grow. It is moments like these that separate the winners from the losers. The winners have tools in place to properly account for the demand they create (either through procedures or pricing practices). The losers let the chips fall where they may and that's what we saw today.
Massdrop knew they would have this demand and let the chips fall where they may. They lose.
faid2black
3
Nov 8, 2016
bookmark_border
Coyote00Umm not in my case, I will definitely not be back jockeying for the next release. If I want an exclusive offering from MD, I'll buy it second hand. Let someone else spin their wheels with this site.
Coyote00
59
Nov 8, 2016
bookmark_border
avitron142The unfortunate side is that most of this comes down to luck, even if they had servers to handle 50k people at once, only 5k were available so even then people would not get through in time and get to checkout only to find they entered info too slow. Maybe MD could have done better, but whenever you release a limited item to 5k when 18k have requested, there will be losers and will blame md no matter what. I am a collector and often times fight over a handful of an item vs thousands of people and no matter how hard I try, often miss out. The worst has been actually getting through and purchase an item only to receive a "sorry" email but they were sold out before your order went through and you will not be receiving one (not Md). Lastly, don't just blame massdrop, blame the a-holes here who admittedly used multiple devices placing multiple orders simutaneously. They are selfish and tie up the system even worse exacerbating the problem and hopefully most of them don't get one.
Related Products
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop