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AlexPk
7197
Community
Dec 30, 2016
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Hey everyone. Got an update with good news on the cable issue. Axel wanted to give an explanation personally so I’ve put his letter to the community below.
“To the Massdrop Comunity: The cable of the HD 6XX is just 55 inches long, not 6 ft. as announced and described. This is my fault. In the HD 6XX project we were a bit in a hurry. We wanted to be ready before Christmas. As the cable is the part with the longest lead time, I’ve decided to use the existing cable of the HD 650 Groove. I thought it is 6 ft. long, but I have not measured the length. We will exchange the cable if you need a longer one. As a fast solution I can offer HD 650 cables (length is 9.84 ft.) because we have some of them on stock. The 6 ft. version will take longer as we have to produce them first. I have no confirmation from our cable supplier yet, but I guess it will February or March until we have it. I am very sorry and I apologize for this. Axel Grell “
Axel and Sennheiser are still working out the details on how to facilitate the replacement, but we wanted to keep you guys updated as we find out more and will post the complete plan as soon as they have everything finalized. I’ll see you guys in the new year next week once we hear back again.
Dec 30, 2016
Happiness
7
Dec 30, 2016
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AlexPkThey supplied the perfect cable for me. Just a bit longer than the Audeze Sine cable, I think.
Enjoying right now!
Dec 30, 2016
Lyxavier
13
Dec 30, 2016
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AlexPkYou guys really need to add an update page, your comments will forever get lost in here....
Dec 30, 2016
wmakayu
3
Dec 30, 2016
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AlexPkHow do we claim one of the HD 650 cables (9.84 ft) that you have on hand?
Dec 30, 2016
marts_sum
316
Dec 30, 2016
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AlexPkI'd like a 10ft cable, how do we get one?
Dec 30, 2016
Cuttooth
43
Dec 30, 2016
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AlexPkI'll be keeping an eye on this reply on how we can get the 10' cable from Sennheiser. Thanks for the update, Alex.
Dec 30, 2016
Rodmunch
179
Dec 31, 2016
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AlexPkThanks for the update Alex. Add me to the list of those interested in a longer cable. EDIT - I meant to say the longer 9.84 ft. cable.
Dec 31, 2016
mnemo
43
Dec 31, 2016
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AlexPki guess i will be camping this discussion until we get an answer as to how this exchange will be facilitated.. either way thanks alex for the update!
Dec 31, 2016
ZacQ
32
Dec 31, 2016
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AlexPkThank you for the update. I need the longer cable. How do we go about exchanging the cable?
Dec 31, 2016
mnemo
43
Dec 31, 2016
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ZacQerr.. reading with comprehension is not your strong suit i see.. LOL!
Dec 31, 2016
Mancue
19
Dec 31, 2016
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AlexPkI would totally take the HD 650 cable, it actually had 1/4" plug.
Dec 31, 2016
Fenya
207
Dec 31, 2016
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AlexPkThey said they'll "exchange" the cable? Does that mean we'll have to ship the current cable to them? Also +1 certainly wouldn't mind claiming one of the existing 9.84ft cables if it doesn't require an exchange. Unless they're going to be letting us choose to have a 6ft balanced XLR cable.
Dec 31, 2016
sirkdub
42
Dec 31, 2016
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AlexPkIs there any way to get a balanced version cable or will MD be offering one as a drop? I actually think the included cable is a perfect size as i pair it with a portable DAP. So the shorter cable works great, but would like a balanced version.
Dec 31, 2016
Bluedart
87
Dec 31, 2016
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AlexPkPlease allow a discounted cable option. I want to keep the shorter one but would like a longer one too. I don't want a free one since I will use the short one but we were mislead, so a discount would be pleasing.
Dec 31, 2016
Hmmmmm
88
Dec 31, 2016
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AlexPk exchanging the cables will be so troublesome. As in how much does a cable cost that they require us to return the shorter one. The easiest simple solution is to just send out the correct cables to all who ordered. And is this how a professional company does an outreach to their customers? You expect us to read the forum to get updated? Sending an email update will be appropriate.
Dec 31, 2016
xanaduus
51
Dec 31, 2016
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AlexPkThanks, please let me know.
Dec 31, 2016
Andreas_Hamburg
47
Dec 31, 2016
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AlexPkExchange? Don't like the sound of it, sounds like a nuisance for your customers.
Dec 31, 2016
Happiness
7
Dec 31, 2016
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AlexPkIt's only €17,50 on Amazon.de (original Sennheiser) and you are done. Get them, while they're hot!
(What a hassle to organize a cable-exchange...)
Dec 31, 2016
mikeroeder
1
Dec 31, 2016
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AlexPkSo, another way to look at this is that one could get the rest of the cable by purchasing the Apogee Groove, and end up with pretty much the HD650 Groove. A combination that was targeted at low output devices that needed a DAC/AMP. I just bought the Bravo Audio V2 in the off chance I'd use it with my PC, but maybe this is an option to consider.
Dec 31, 2016
JSWolf
2
Dec 31, 2016
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AlexPkDoes this exchange mean we have to send in the current cable and wait for a new cable and thus, have no cable while we wait? Do we have to pay to have the old cable sent in? Can we maybe buy the longer cable at a discount and keep the current cable? There are some situations where the longer cable is too long and the shorter cable is a better length. So having both cables would be a benefit.
Dec 31, 2016
Denoxster
7
Dec 31, 2016
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AlexPkHey Alex, my HD6xx cable developing issue, audio cutting in/out on when cable wiggled. Sennheiser putting crappy quality cable on this model.
Dec 31, 2016
danei
35
Dec 31, 2016
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AlexPk10ft cable is perfect. But it shouldn't be at our cost to exchange.
Dec 31, 2016
Tony_Tsang
0
Dec 31, 2016
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AlexPkThank you for the update. I need the longer cable.
Dec 31, 2016
Axiomatik
78
Dec 31, 2016
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AlexPki would like the longer cable too, but does exchange the cable mean I'll be out of a cable9and thus the headphones) for a while?
Dec 31, 2016
xanaduus
51
Dec 31, 2016
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Andreas_HamburgYes just send all of us the longer cable.
Dec 31, 2016
MoonGuy
17
Jan 1, 2017
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AlexPkReally appreciate the transparency guys, Axel was also really cool about it. Regardless of the cable thing, I love the cans and definitely would have still gone for the drop.
Jan 1, 2017
muggy
53
Jan 2, 2017
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AlexPkReplying for updates. Hope this goes smoothly!
Jan 2, 2017
endrjoo
0
Jan 2, 2017
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AlexPkIt's really inconvenient to follow updates in the comments, massdrop staff comments should be pinned or something. Hope we can get the ~10ft cable soon-ish
Jan 2, 2017
androponic
11
Jan 2, 2017
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endrjooI would like to have my short cable exchanged for the longer advertised one. Just replying here to stay updated as this information comes to us. Thanks MD and Senn.
Jan 2, 2017
puerpuella
0
Jan 3, 2017
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AlexPkThanks for the update. 9.84 ft isn't bad at all.
Jan 3, 2017
Ianism
7
Jan 3, 2017
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AlexPkWould prefer the 9.84 ft cable if we can get them?
Jan 3, 2017
iCeOL8TRAmnesia
132
Jan 3, 2017
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IanismSee its exactly as I said they were low on materials. I have never seen wire anywhere like on headphone cables that soft pliable stuff cable you cant buy it anywhere man I would like to know where they get it but it sounds very boutique and is a pricey bulk buy only for real manufacturers. With Silver OCC wire all you can get is teflon and that stuff is hard and stiff but it does protect the wire very well. See I told all you guys they did what they could. You guys act like companies have endless supply nothing is made inhouse completely anymore everything is an assembly of boutique parts and they only have enough to fill production quotas. They cant stock tons of everything because the market might change and it will be time to upgrade.
Jan 3, 2017
Luka-Megurine
2
Jan 3, 2017
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AlexPkThanks for the update.
Jan 3, 2017
mistercanoehead
2
Jan 3, 2017
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AlexPkThanks.
Jan 3, 2017
Jandro
0
Jan 3, 2017
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AlexPkThanks, Alex. Looking forward to hearing more about the cable replacement. I am interested in the HD650 cable option.
Happy New Year!
Jan 3, 2017
d_finz_08
0
Jan 4, 2017
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AlexPkGreat news! Thanks much!!
Jan 4, 2017
haplo
33
Jan 4, 2017
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AlexPkHow do we join the longer cable camp ? :)
Jan 4, 2017
OZ.Bloody.Rabbit
192
Jan 4, 2017
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AlexPkThanks Alex for the update, looking forward to the solution/ offer. (and yes, I did finally got mine after the lengthy anticipation and it's too short for practical use in my honest opinion. But luckily I already got a 10 ft locking 1/4in headphone extension lying around... which is a band-aids way for the time being )
Jan 4, 2017
ukfan3108
88
Jan 4, 2017
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AlexPkAlex, Is there an easier way to track updates and follow the replacement progress? the discussion section can be cumbersome to navigate through on drops with large discussions.
Jan 4, 2017
baconcow
82
Jan 4, 2017
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AlexPkI also would prefer the 9.84 ft cable over the short one.
Jan 4, 2017
vitocho
4
Jan 4, 2017
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AlexPk Hi, you really need the 9.84 foot cable over the short. Thanks
Jan 4, 2017
AlexPk
7197
Community
Jan 4, 2017
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ukfan3108When we have an official procedure for the replacement from Sennheiser I will be sure to email it out so everyone gets it. These are just more quick updates as I get them for anyone who is reading through. Also, long term, I'm pushing for some kind of update tab or sticky feature.
Jan 4, 2017
Peroxide
0
Jan 4, 2017
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AlexPkThanks for the update, wanting a longer cable for sure. This current one only just reaches across my desk from my Schiit stack.
Jan 4, 2017
xanaduus
51
Jan 5, 2017
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PeroxideLonger cable too.
Jan 5, 2017
losgund
32
Jan 5, 2017
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AlexPkIf you are offering replacements, I would like the standard HD650 cable.
Jan 5, 2017
ukfan3108
88
Jan 6, 2017
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AlexPkThanks. A sticky feature, or an update tab would be great to have so we could quickly find updates and not have to bother you
Jan 6, 2017
RySean
34
Jan 7, 2017
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AlexPkI'm in for a longer cable please, 6' or 10' feet doesn't matter to me.
Jan 7, 2017
sureshotshadow
0
Jan 10, 2017
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AlexPkalso interested in the HD650 longer cable
Jan 10, 2017
HalfofaLife
0
Jan 10, 2017
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AlexPkGood to finally hear an update about the cable. As of now I cannot use them comfortably due to the cable just barely reaching across the desk.
Jan 10, 2017
alanchun1998
34
Jan 11, 2017
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AlexPkLooking forward for the new cables! Thanks!
Jan 11, 2017
xanaduus
51
Jan 15, 2017
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HalfofaLifeBought a 10' extension at amazon that works fine. I like a shorter cable for cell phones so would like both actually. What would they do with used shorter cables anyway?
Jan 15, 2017
ZacQ
32
Jan 18, 2017
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AlexPkhey alex, its been nearly 3 weeks since an announcement was made about replacement wires. any update?
Jan 18, 2017
AlexPk
7197
Community
Jan 18, 2017
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ZacQSorry about that, was out of town. Just waiting for supplier to give an updated timeline and we will send out an email.
Jan 18, 2017
ZacQ
32
Jan 18, 2017
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AlexPkAlways good to know if somethings changed , even if nothing, it is still an update. Thanks!
Jan 18, 2017
Kryst
32
Jan 18, 2017
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AlexPkGreat, thanks for the update.
Jan 18, 2017
MoonGuy
17
Jan 18, 2017
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AlexPkJust read the email, this is pretty awesome, guys. Thanks for the update.
Jan 18, 2017
Cuttooth
43
Jan 19, 2017
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AlexPkThank you for the update, Alex.
Jan 19, 2017
xanaduus
51
Jan 19, 2017
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Tony_TsangMe too, let me know.
Jan 19, 2017
ukfan3108
88
Feb 14, 2017
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AlexPkLooking for an update on the cord situation.
Feb 14, 2017
AlexPk
7197
Community
Feb 14, 2017
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ukfan3108I pinged the team about it. I'll see if they can get an update from Sennheiser
Feb 14, 2017
ukfan3108
88
Feb 20, 2017
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AlexPkAny News?
Feb 20, 2017
ukfan3108
88
Feb 27, 2017
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AlexPkAlex, any update on the cord?
Feb 27, 2017
AlexPk
7197
Community
Feb 27, 2017
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ukfan3108Here you go: https://www.massdrop.com/buy/massdrop-sennheiser-hd6xx/talk/1600461
tl;dr they're being made and should start shipping out late March
Feb 27, 2017
ukfan3108
88
Feb 27, 2017
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AlexPkThank you!
Feb 27, 2017
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