Massdrop Vast 35-Inch Curved Gaming Monitor Discussions | Drop

Feb 6, 2018

Update March 20: Hi all - Good news: with over 1k members getting in on the Vast drops and the positive feedback we've received so far, we've been able to work out a plan to produce more Vast monitors and bring the price down to $549.99 for this drop. Thanks again for helping make the Vast a success!
Updated March 6: We’re excited to announce that more units of the Vast monitor are available! We will likely be able to open up a couple of limited quantity drops over the next few months.
The first of these runs will launch today (Mar. 7), with 300 units. The estimated ship date for this production run is July 19.
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Hi all -
We’re excited to be able to make the Vast monitor available again and to get it into some more members’ hands! The initial run was very well received (see the stats in this post below, and reviews further down in the discussion), and has seen thousands of requests after the drop ended.
We ended up with 150 extra monitors in inventory from the first drop. Rather than hold those units (and to give an equal chance for people to get them), we’re going to give 150 random members in this drop those monitors early (~10-20 days post drop). We’ll let you know via email on or before March 3rd if you’re one of the 150.
Thanks!
EDIT (2/8 1pm PT): There was an issue with the drop showing the total # purchased (from last drop and this drop), as we normally do with re-launches. This has now been fixed. The number of Vast monitors purchased in the first drop was 743.

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Now that the drop is over and all of the units have been dispatched, we wanted to provide a post-drop update. The goal of this update is to give more transparency on the success and failure rates on this drop, along with clarity on what we're doing to resolve any issues that came up in this drop. We're planning on rolling this process out across a majority of our Massdrop Made products and collaborations in the future.
Stats:

Issue resolution:
• Power issues + Dead Pixels - Based on current member emails, there does not seem to be a systematic issue on this drop. We'll be taking a closer look at the problematic monitors when they're sent back in so we can assess them for any core issues. Members who experienced issues in this bucket are either being issued refunds or replacements. • Shipping damage issues - Members who experienced issues in this bucket are either being issued refunds or replacements. While there will always be a small amount of shipping related issues, we are looking at options to improve packaging to lower this rate. • Lopsided - Some units have a piece of metal on the stand attachment that is causing a lopsided monitor. There is a simple, physical fix to force the plastic past this metal (here are details: https://www.massdrop.com/buy/massdrop-vast-curved-gaming-monitor/talk/1959143). For the next run, we are working on the material production process to prevent this issue.
As always, if you have experienced an issue with this drop and haven't already written in, please contact our support team via the transactions page so we can help you out.
Thanks for helping to make the Vast a success!

2004

Feb 6, 2018

bradrHonestly those are much better numbers than I expected for a first-run product of this complexity. Impressive achievement. Even if there are no measurable improvements in the 2nd run it could still be considered a success.

Wittenzellner

Feb 8, 2018

bradrI find it hard that there is only 4 customers with dead pixels. I'm on my second vast both have had dead pixels, waiting on the third & for only .6% to have dead pixels i must have bad luck. Id rather you guys open the box up and test the monitor for me if this 3rd one has dead pixels before sending a replacement.

Feb 8, 2018

WittenzellnerSorry to hear you've run into that issue twice, @Wittenzellner. That sucks. I'd assume some of the issues listed under that first bucket overlap with the pixel issue.. but still super unlucky. Glad to hear the support team has been able to get you a replacement.

John4

Feb 9, 2018

WittenzellnerDo you mean stuck pixels?

Wittenzellner

Feb 9, 2018

John4no dead, not stuck black pixels, ones that dont work.

lchoicer

Feb 9, 2018

bradrSo does that mean you are giving away 150 monitors :O

hermean

Feb 10, 2018

lchoicerNo, 150 lucky participants receive them early.

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Panda404

Feb 10, 2018

bradrWill there be any customs fees if shipped to canada?

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JeeTheMen

Feb 10, 2018

Panda404Expect to paid around 140$ I've paid 120 for the first drop but some people paid a little more...

Panda404

Feb 10, 2018

JeeTheMenThanks for they reply, so that means i should be looking to spennd 1,000k $ canadian 🤔

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Cheetohz

Feb 19, 2018

JeeTheMenWhy is this showing as $599 to me? 🤨

JeeTheMen

Feb 20, 2018

CheetohzFirst drop was 550$....they advertise that the second one would be slightly higher...

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AD2017am

Feb 20, 2018

CheetohzIt's still phonemically good value for a monitor of this type, I only wish G-Sync was free like free sync is so that I could use frame syncing with my 1080ti but I guess you can's have everything

mil04042

Mar 14, 2018

bradrHave quite a few of them had backlight bleeding issues? I got mine last night, and I like the monitor a lot, but there is some pretty good back light bleed. It has to portions that look like there is a little flashlight shining down on the screen and two others that have the traditional bleeding glow. I like the monitor a lot and it's a great size and looks good in with the right stuff on the screen and when the room light is on, but when I darken the room and play a darker game it's pretty noticeable. I know even high end monitors can have it, just wanting to know if this is considered a defect or just part of having a large monitor.

ravenwing1234

Mar 14, 2018

mil04042I also got mine last night and noticed the same thing with the backlight bleeding. Though when I was testing it with applications and games I didn't notice it. But when the screen is black or near black I could see it.

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inmytaxi

175

Mar 17, 2018

Panda404Yeah but that includes free health care

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John__w

Mar 20, 2018

bradrFor those of us that joined at the $599 price (estimated shipping June 29th), will we be seeing the price drop as well?

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Mar 20, 2018

John__wHey @John__w - if you were in the last drop and did not get the fast shipping upgrade, definitely reach out to the support team via your transactions page. While price changes happen all the time and can't always be accounted for (and in most cases couldn't be refunded from previous purchases), this one is on a Massdrop made product that was very recently changed - they may be able to give you the latest price or at least a coupon. Feel free to reach out to me at brad.ross@massdrop.com if you run into an issue there. Thanks!

John__w

Mar 20, 2018

bradrWill do! :)

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iamblueman4

Mar 22, 2018

bradrYou know, you'd probably sell more if people didn't have to wait for the Pony Express to bring it by horseback 1/3 of a year later. You picked the wrong century to have that kind of wait. Just an FYI. (I actually think massdrop is great otherwise)

2004

Mar 23, 2018

iamblueman4You realize they only get manufactured after we place an order, right? Massdrop doesn't keep a stock of these (or any product) nor does the manufacturer. This is a group buy site and the Vast is a custom product made to order.

iamblueman4

Mar 23, 2018

DataOf course. I'm just pointing out that this is an unreasonable wait for many consumers. If you don't mind getting your monitor sometime this summer, that's great.

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SnakeATWAR

Mar 25, 2018

bradrbradr, what about those of us who ordered on the last drop? We're still waiting on our monitors and paying more than the latest buyers.

LunarFox

Mar 28, 2018

bradrSo has anyone who got that email advertisement from Massdrop actually received that $50 refund it promised? When the drop was still $599.99, I was one of the customers who received the offer for a $50 refund for joining at the increased price point, but when I reached out to customer support about how to claim the refund, they just gave me their routine "We don't give refunds." reply. Now I can't even get in contact with anyone to explain what's going on with this situation. For someone who just made an expensive purchase, I am very annoyed and disappointed with the service I've received so far.