Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 68 conversations about:
hsdriver
23
Apr 24, 2018
bookmark_border
Massdrop has (since it's inception) a bad habit of ignoring repeated questions regarding their products. Not sure if it's a case of just not knowing, or just not caring to reply. My first purchase... semi-pricey watch was a good one, but the really great deals seem scarce lately, Imo. This appears to be another "meh" deal.
JonasHeineman
5987
Apr 25, 2018
bookmark_border
hsdriverWhat is your question, or the one that you see needing a reply? Please provide some context, otherwise I can't really address your concern. Thanks.
hsdriver
23
Apr 26, 2018
bookmark_border
JonasHeinemanJonas, I purchased a Porsche Design watch about 15 months ago. Over a series of a few days I asked where the watch was being shipped from, and whether it had any manuf. warranty. I asked through the discussion forum as I recall, as well as by email to your customer service dept. Never did get any replies. Perhaps your CS dept. was new at that time, or understaffed ? I didn't have any questions about this knife sale. Just my observations as a buyer in general. Thanks for your response, in any case.
swiftsword69
146
Apr 30, 2018
bookmark_border
hsdriverits been happening to me as well. 3 email follow ups, no response. Its with particular support technician. I had James C. And after 1.5 week he eventually responded and just palmed me off to the manufacturer about my order query. Even though Md as the third party need to take responsibility as i have no direct contract with the manufacturer. It seems like with particular support technician (James C), his attitude and approach is not giving a damn after taking your payment
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop