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At 08:18 CST this morning, MassDrop cancelled my order for the ArmourLite Ember T100 Tritium watch with no explanation or notification FOR THE THIRD TIME.
The explanation given by Hilary L. below is incorrect. I called my credit card company and the said that in each case, THE CANCELLATION OF PREVIOUS CHARGES THAT HAD BEEN APPROVED AND PAID FOR BY ME (i.e., MassDrop already had my money and was sitting on it) WAS FROM MASSDROP. They have the electronic transaction trail that supports their story.
To recap, I joined the Vortex keycap drop, PAID FOR THAT DROP in full, just to have my order cancelled AFTER THE DROP ENDED and my credit card refunded.
I joined the drop for the ArmourLite Ember T100 Tritium watch, PAID FOR THAT DROP IN FULL, just to have person(s) unknown at MassDrop cancel my order, not once, not twice, but THREE TIMES.
It's pretty obvious at this point that MassDrop's business practice is announce a "custom" drop with a long window between the drop announcement and the projected delivery date, charge people's credit cards, receive FULL PAYMENT from the drop participant's, then at a later date, cancel the individual orders and refund the credit card(s). In the time between MassDrop has the funds raised by the drop and "rides the float" - uses those funds for other purposes during the time period between the order payment IN FULL and the cancellation of the order.
That is credit card fraud, and i will be taking your practice up with the State of California Attorney General's Office of Consumer Protection.
Hilary L. (Massdrop Community Support)
Oct 7, 9:34 AM PDT Hi xxxxxxxx,
Thanks for reaching out and bringing this to our attention. I'm sorry about the issue you've encountered with your order and I will be happy to take a look into this and offer some information and assistance.
Looking at your account, it appears that your previous transactions have been automatically removed from our system based from one or more chargebacks issued to one or more of your previous transactions.
Chargebacks are issued by a bank or financial institution associated with the payment method used to join a drop. Either the cardholder or credit card company has elected one or more chargebacks to your payment method.
Our system will not fulfill or process any new orders unless the previously issued chargebacks are settled between the cardholder and the financial institution that provided that particular form of payment. We kindly ask for you to connect with your bank or financial institution for additional information on what happened and how they can be settled.
We do take our member account security and experience very seriously and we thank you for your understanding and cooperation. Please do feel free to let us know if you have any additional questions or concerns in the meantime.
Best Regards,
Hilary
For a complete list of our policies and FAQ, please visit the Help Center!
Sep 26, 9:13 AM PDT
This order is to replace MassDrop order # MD-58307-3294001, which I placed on 09/21/18 and was immediately cancelled by persons unknown at Massdrop. I was never notified that my original order was cancelled, I found out when I logged onto this site and could not find my order under Active Transactions on 09/25/18.
Since I did not receive a confirmation email on this replacement order, I suspect that it will also be mishandled by persons unknown at MassDrop.
Your autoreply bot emails are less than useful, they are downright annoying. If I could have resolved this issue by your web site I would have already -