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yc312
5
Jul 24, 2018
Anyone else experiencing hum? Had the amp for a few days and had it warmed up but the hum is still here.
v4nn
4
Jul 24, 2018
yc312I've been experiencing the exact same issue since I first powered on the amp on Saturday. The hum wouldn't go away no matter what I do.
Tex1954
86
Jul 25, 2018
yc312I just received mine. No hum what so ever from the word go. The sound is opening up & I've only listened to it for about an hour. Sounds better every minute:-) I figure a couple of days for the tubes to break in.
CEE_TEE
3480
Jul 25, 2018
yc312Hello! May I recommend a quick check around your unit to see if there is a WiFi router or any other emitting sources that could interfere with the open tubes on the top?
Here is a downloadable User Manual Link: https://s3.amazonaws.com/massdocs/UserManual_MassdropxEddieCurrentZDTJr.HeadphoneAmplifier.pdf It is now on the drop page. There is a section about checking interference from wires on the back and tubes on the front. Someone had an issue with the CTH and found his router was the culprit. Hope that helps!
HayashiAntony
43
Jul 26, 2018
v4nnI'm experiencing the same hum on right side. It's very subtle but its audible when no music is playing.
WildChinoise
241
Jul 26, 2018
yc312I heard a low level of hum when there was no music playing. The hum is not apparent when listening to music or movies. After a few days of use, I now only hear hum when the after powering on the amplifier before it gets warmed up, when the volume knob is turned up and no music is playing. After the amp is warmed up, I do not hear hum between tracks (but it might be that my brain is filtering it out, lols..._
Lostdog54
230
Jul 26, 2018
CEE_TEETried all that still humming like a champ. I am using a laptop computer as a source. But that’s my main source. Everything has WiFi these days. How would shield it? Either way this is not the first Massdrop Audio I have that has some kind of issue. This has taught me a lesson. After the CTH+SDAC I figured it was a one time thing. Bad luck. Now I’m starting to think it’s not for me.
Lostdog54
230
Jul 26, 2018
Lostdog54And if this hum doesn’t go away by the end of the week I’m going to return it for a full refund. Which I should have done with the CTH/SDAC.
Kauai
6
Jul 26, 2018
yc312I received yesterday and with ~8hours listening still have noticeable hum when no music playing. Planning to try play back in a few different locations to rule out local RF interference
Lostdog54
230
Jul 27, 2018
HayashiAntonyMine has gone away or gotten low enough not to hear the hum on the right side. Left is still humming. Sounds like when you are hearing the soft hum of the a/c unit outside. Or the hum of a large transformer. I can’t hear it unless the music gets quiet or no music is playing but highly annoying.
Lostdog54
230
Jul 27, 2018
Kauai
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I did this. I actually unplugged my router in my house and left phone in truck. Moved all laptops devices outside or as far as possible away from the unit. Still hums. I then unplugged the DAC and Cardas cords and only left the ZDT, Jr. plugged into the wall socket. Turned it on. Still humming. Tried it on a different socket. Still hums. Im not expert in any of this. Don't want to be and shouldn't have to be. I take it since some units never hum that its odd that ours hum. Its annoying. Not a fan of the hum.

PictureAbove: Another problem I have noticed which is really dicey is that after flipping the switch to the ON position, or Up, no power to the unit. At first I thought the hum was gone but realized there was no power to the unit. It has done this once the other day and I thought I was crazy. Happened at least 4 or 5 times today. Ive only had this thing for 2 days.
Tex1954
86
Jul 28, 2018
Lostdog54You might try swapping tubes.
Lostdog54
230
Jul 28, 2018
Tex1954Probably won’t spend any more money. Im going to keep burning in the tubes and if the hum doesn’t go away I’ll just return it.
Tex1954
86
Jul 28, 2018
Lostdog54I meant side to side. I was reading a person had a hum from a Laconic Lab Night Blues model that was resolved by switching tubes he figured they weren't seated correctly. Or maybe he just straighten them.
https://www.superbestaudiofriends.org/index.php?threads/laconic-lab-night-blues-tube-transformer-coupled-amp.1091/page-9
Lostdog54
230
Jul 28, 2018
Tex1954I will try that. That’s the only thing left to try. Thanks for the advice. I’ll let you know what happens.
Lostdog54
230
Jul 28, 2018
Tex1954Yeah I thought maybe they were getting a goodconnection yesterday and took them all out and made sure they were properly seated. I just switch them and it still sounds like my refrigerator is running. Unfortunately after this I think Massdrop made Amps and DACs I’m done trying.
CEE_TEE
3480
Jul 28, 2018
Lostdog54Lostdog54, Please let us swap out for another unit, we're still trying to get the second shipment on a plane...sorry for your issues and thank you for trying to isolate the unit and avoid interference.
Lostdog54
230
Jul 31, 2018
CEE_TEEI’ll swap it out. Hopefully I’ll get one that doesn’t hum. Thanks for the response and how long will it be before that next shipment gets in?
npc2
43
Aug 7, 2018
CEE_TEEIs there any new information available now regarding the hum issues? I ask given how you mentioned on SBAF that Massdrop was investigating. (Though my own experience shows that a filter doesn't help)
My unit has hum in both channels (perceptible with HD 650/800, LCD2C, etc.) even while potentiometer is dialed down, inputs are disconnected, no nearby wireless devices (of significant power), and using a power filter (PST-8D) with only devices using linear supplies connected. The 60 Hz noise isn't affected by gain and it affects both channels ~~with equal intensity,~~ so I would assume it is unlikely to be the tubes. I would hazard to guess that something isn't filtered (bad caps?) or shielded properly internally.
Edit (Aug 09): Not equal intensity after closer listening.
CEE_TEE
3480
Aug 9, 2018
npc2Hi npc2, Yes, some tests have been run and we are learning what the issue could be. Hope to have some news soon...thank you for your patience. You have hum in both channels? Some report only one channel. Gathering some of this data too.
npc2
43
Aug 10, 2018
CEE_TEEThanks for getting back to me. Yes, there is hum in both channels. After controlling better for external noise, I think my previous comment was inaccurate whereas the hum is more prominent in the right channel than the left ( I did check that it wasn't my ears/headphones). With the HD650, the noise in the left channel is barely perceptible with background noise (though evident between plug/unplug) with the low impedance output compared to the right channel which is easily distinguished; however, the hum is more prominent in both when using the high impedance output. With the LCD2C the difference between the high/low-z outputs is less, but more perceptible than the HD650 on low-z.
CEE_TEE
3480
Aug 16, 2018
npc2We're going to test some shielding after receiving instructions. Typically, European and Russian partners are on vacation during the month of August but we are definitely still working to have some answers for you.
We have also heard a couple of users report hum dissipating after lots of hours with the amp...has anyone heard improvements or those who have hum still have consistent hum?
Kirkwall
29
Aug 19, 2018
CEE_TEEMy unit from the first shipment hums also -- changes in position relative to other electronics do not help, nor do cheater plugs and other fixes. Just about bearable on HD650s but painful and distracting on lower-impedance phones and absolutely unendurable on IEMs. Is a fix on the way? A replacement or refund program?
npc2
43
Aug 25, 2018
CEE_TEESo after more usage, things did change... for the better at first and then not so much. - Initially, out of the box, it hummed more in the right channel and less in the left as I mentioned in my previous posts.
- After some usage I noticed the power switch was somewhat unreliable where the tubes and the orange LED would not always illuminate after flipping the switch on. The amp would power on if depressing the switch slightly from the on position or trying again more slowly. I can tell that there is a power transient occurring (Schiit Eitr glitches - bad USB on the un-isolated side I think - its LED flickers and sound stops with certain noisy mains power transients) when flipping the switch so I don't necessarily think it is a (or only) mechanical issue with the switch.
- Some days later I observed a higher frequency noise (I would need to measure to determine what frequency and I cannot be entirely certain I hadn't missed it before) in the channels with a proportion difference relative to the low frequency hum (i.e., stronger in the right channel like the hum; though less perceptible than the hum) that was also detectable with something like the HD 800 and more so with high impedance output.
- On another day after with one of the incidents with the powering on (coincident but I don't know if correlated), the hum and noise are now much less than before in the right channel (not entirely gone I think) but still distinguishable in the left (I cannot recollect how it compares now to before the change) and of course more so on the high impedance output.
(If the issue can change like this I think it would counter indicate the primary problem being shielding. Speculation: Aside from component differences between productions (and the 115V transformers), if I recall correctly from when the ZDT Jr. was announced, it was said that the only circuit change was changing a resistor value compared to the original Laconic design, so I would wonder if this had an effect (e.g. stability/oscillatory effects?) if there weren't prolific reports of problems with the original product.)
- Today the powering on issue became much worse, whereas before the amp would power on within ~ three attempts, I suspect it was closer to fifteen (over a few minutes) before it did. While I hope this is a statistical anomaly it causes immediate and especially long term reliability concerns if this happens on my next attempts to turn it on.
[Update 2018-10-04: I should mentioned that I have not had issues with powering on the amp since when I originally posted this message. I guess in retrospect, that issue and perhaps some others I had early on were separate problems from the hum that has since been root caused to be due to the magnetic field of the power transformer - that is the only issue I am still observing]
It really does seem like a large number of these amplifiers are having issues despite the official wording of "a few drop participants". While the amp sounds good when the humming/noise is obfuscated, these issues really aren't appropriate for an amp in this price category, and I don't really want a refund at this point after waiting so long, but instead a repair or corrected replacement (I am doubtful the units in the current batch would not have the same issues).
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