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Grumpkat
10
Dec 22, 2017
Just got my quilt and there are several spots where the down doesn’t fill the baffles. I fluffed it up in the dryer and still see areas where there’s no down. Is this normal for a 20 degree quilt or is mine defective?
DannyMilks
4557
Dec 22, 2017
GrumpkatThe down should generally be distributed evenly, but if it's not, you can manually shift the down to make it even. Your quilt should have the right amount of down, so simply use your hands to push it around. Let me know if this works for you? Also, give it plenty of time to loft up.
Grumpkat
10
Dec 22, 2017
DannyMilksThank you, I’ll work on it a bit more.
johnny_bgoode
10
Dec 22, 2017
GrumpkatI'm seeing the same problem in mine. There are sections where I can see the inner fabric through the outside, i.e. no fill in between. Even after some fluffing the quilt doesn't look nearly as stuffed as the photos seem to represent.
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In this photo there is fill in the baffles to the right where the quilt looks somewhat stuffed but zero fill in the top 1/4 to 1/3. I'm holding the fabric to show there is nothing inside. @DannyMilks
SaltnPepper
12
Dec 23, 2017
johnny_bgoodeI'm having the same issue as described above after taking them out of the bag. I've tried shifting the down but still see a lot of empty spots. I have left the quilts (2) out over night to see if it makes a difference.
Grumpkat
10
Dec 23, 2017
DannyMilksI’ve tried to move down around and fluff it up but there doesn’t seem to be enough fill. These photos shows large areas were there is hardly any down. i was planning to use this quilt on my AT thru-hike in April, and I’m very concerned it won’t keep me warm.
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dandelion
40
Dec 23, 2017
GrumpkatI don't open mine till xmas but y'all are making me nervous. :(
SaltnPepper
12
Dec 25, 2017
SaltnPepperI bought 2 quilts and both seem to have different fill patterns. Both have been left out for the past 2 days, fluffed up, down shifted etc. One seems okay but the other one is lacking down in many baffles. There just isn't enough down in one of quilts and it is clearly present. I can post my photos too but others have already done this so there isn't a point of doing so. Who do I contact to fix this issue? Massdrop or EE? I'm a bit disappointed but I believe that companies such as Massdrop and EE can fix this, just let me know who I need to contact to fix this issue. Thanks in advance.
jyson
5
Dec 29, 2017
SaltnPepperCan you post pictures comparing the two?
I would also like to know who to contact. Might be the last time I purchase a MD collab.
DannyMilks
4557
Dec 29, 2017
SaltnPepperI would be interested in seeing pictures of your two quilts. I'm talking with EE about how we can best resolve this. It seems there are a handful of people with the same apparent concern. I'll be posting again shortly with instructions. Thanks!!
DannyMilks
4557
Dec 29, 2017
johnny_bgoodethanks for posting the photos. I'm talking with EE right now about the best way to resolve this. I'll get back to you shortly with instructions. Thank you!
SaltnPepper
12
Dec 29, 2017
DannyMilks
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These are photos of both quilts. I received them on 22 Dec 2017, they have been left out to loft since. I have fluffed them daily, shifted down etc and still have bare spots within the center baffles. Your eyes are not lying to you, the outer baffles are a darker because they are fully filled while the center ones are pretty bare. Is this a defect or is it normal? I just want them to work, that's all. Thanks in advance.
ReubenC
1
Dec 30, 2017
SaltnPepperMy quilt has the same issue. Seems to have enough filling in the outer baffle, but the rest hardly loft up. Thank you DannyMilks for working on a solution for us!
Cardamomtea
588
Dec 30, 2017
DannyMilksSame issue with my quilt. Enough down in outer baffles, not enough in center baffles. No way to shift down from the outer baffles to the inner ones. Regular, wide. 23.05 oz versus 23.9oz spec. I normally wouldn't mention because that's within typical manufacturer tolerances, but when the center is missing down...
Oreitan
1
Dec 31, 2017
GrumpkatHow did massdrop respond to you?
Oreitan
1
Dec 31, 2017
SaltnPepperHow did massdrop respond to you?
Grumpkat
10
Jan 1, 2018
OreitanI contacted them through the support link and they’ve been very responsive. They’re working on a getting a replacement to me, hopefully it will be better.
Oreitan
1
Jan 1, 2018
GrumpkatThank you for your response. I would like do send too, can you copy the support link? :)
SaltnPepper
12
Jan 1, 2018
OreitanI sent a response about my quilts to Massdrop but did not receive any personal feed back. I have also contacted EE about this issue and they want to know how much my quilts weigh. DannyMilks has responded through this message board though, I believe he is also contacting EE to fix this issue. Let me know if there are any updates on your issues or fixes please. I just want the quilts to work. I raved about this quilt for months to many people and I'm pretty sure a few of them bought a few EE Quilts or Massdrop EE quilts based on what I told them.
mkwhalin
22
Jan 1, 2018
DannyMilksThanks for looking into this. I fear that I have a similar issue with my quilt and have been following these messages closely. I unpacked mine immediately so it had been out more than a week before I started inspecting. I didn't do down-shifting but fluffed in dryer without heat after that first week. Based on EE's support article I was expecting about 2.5 inches of loft for a 20 degree quilt: https://support.enlightenedequipment.com/hc/en-us/articles/225766407-Insulations-Loft
I took pictures but don't have access to post them now. Will try later but I'd say the best areas of mine barely have two inches of loft and most areas seem 1.5 inches or less. It looks no better than my Sierra Designs Backcountry Quilt 700. That's listed as a 30 degree product with an EN survival rating of 27 and EN comfort limit of 37. Even though I sleep warm I wasn't confident taking the Sierra to 40 degrees and hence my decision to purchase the Massdrop x EE 20 degree quilt. When I get home I will try weighing the quilt as others have mentioned.
Cardamomtea
588
Jan 2, 2018
Cardamomtea
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Enough down in outer most baffle so that it lofts correctly. The rest seem to be lacking in spots, with the middle being downright terrible. Pics don't do it justice.
I wonder if somehow they screwed up in China and filled the bags with a lower fill number? That could account for the more or less correct weight, yet half empty baffles. I don't believe there is enough down in the outer most baffle to fill the rest of the quilt properly.
mkwhalin
22
Jan 3, 2018
mkwhalinSo I weighed mine short/regular and it came in at 20.1 ounces, which is 1.1 short of the advertised weight for the quilt. It's not a ton but its still almost 900 cubic inches of loft that the quilt is sorely lacking. I am including the photos of a side-by-side with the 30 degree Sierra Designs as well as shots of the down distribution. As others have mentioned, the main issue seems to be the center baffles.
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Cardamomtea
588
Jan 5, 2018
GrumpkatDid they ever ship out a replacement to you? I replied to Massdrop Support, but haven't heard anything for two days...
johnny_bgoode
10
Jan 8, 2018
DannyMilksHi @DannyMilks any update here?
Cardamomtea
588
Jan 8, 2018
CardamomteaHeard from Support today -- Massdrop is shipping a replacement.
johnny_bgoode
10
Jan 8, 2018
CardamomteaInteresting - Massdrop support just told me that they don't have any replacements. I hope you're not getting someone else's return...
"We only order the exact quantities needed for each drop, which means there is no extra inventory available to send as a replacement. "
Cardamomtea
588
Jan 8, 2018
johnny_bgoodeLol! I hope not either! It's so frustrating. I'm a 2 hour drive away from EE. If this quilt were covered by the warranty like it states in the description, I could drive down, have it fixed, and drive back the same day most likely (or have it shipped if they were too busy). Or if Massdrop would pay EE to fix it, I would end up with the same positive result. /sigh
JimmyY
10
Jan 8, 2018
CardamomteaAt least you can drive there! :) I was offered a replacement as they had limited inventory at the time however decided against it as shipping and wait times for Australia is just too long. Wasn't willing to also risk getting another defective quilt from the same batch. I'm awaiting an email from support regarding a full refund for the quilt. Still curious to see how this result occurred as Massdrop partnered with a "top tier" manufacturer.
SaltnPepper
12
Jan 9, 2018
JimmyYUpdate on my quilt, I have contacted EE and was told that I have a down distribution issue. I have sent it back to EE to get it fixed. I have also noticed the seam across both of my quilts and have seen photos of others who do not have this. I don't know what to expect next at all but this is very concerning to myself and also other members who bought into this quilt.
Cardamomtea
588
Jan 9, 2018
SaltnPepperThanks for the update Salt! Is EE charging you for the repairs?
SaltnPepper
12
Jan 9, 2018
CardamomteaNo repair charges for me. I will receive my quilts back in a few days and will update if necessary.
Cardamomtea
588
Jan 9, 2018
SaltnPepperThanks! I spoke to Tyler at EE on January third and he said $40 to fix the quilt. Do you remember what day you contacted EE? Just trying to figure out if they stopped or started doing warranty repairs. Thanks!
SaltnPepper
12
Jan 9, 2018
CardamomteaMy email to EE was sent off on the 29 Dec 2017 and was contacted that day.
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