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Gunnersmate2
1646
Sep 30, 2018
I have an issue I'd like to share with the community. Most everyone knows massdrop doesn't have replacement parts for the knives they sell. Like pocket clip screws and pocket clips. I just contacted ferrum forge directly to get pocket clip screw replacements because one stripped out on my crux and the ones on my buck came partially rounded out and they informed me that they don't have replacement parts either. Does anyone else see the issue with this. The knives are designed to move the pocket clip and the pocket clips themselves break,bend, and wear out. Screws will strip out even with the best bits and experienced operators. Where do we get parts? This needs to be addressed
A community member
Oct 6, 2018
Gunnersmate2If I’m not mistaken the knives are manufactured by WE Knives for Ferrum Forge. Would it be possible to contact WE?
Gunnersmate2
1646
Oct 6, 2018
Yes, a other member reached out on Instagram and was told to contact massdrop for repair parts and any warranty issues. I emailed WE and explained massdrop doesn't offer repair parts and there are others like me who home anodize and customize our knives and that voids the warranty and with no repair parts any issue leaves us stuck. That was almost a week ago with no response. I emailed Ferrum Forge Knifeworks and asked if they had repair parts and quickly was informed that they had no parts for any massdrop collaboration knife. I then explained as I did with WE and asked if I could receive the specifications for the screws, the length, gauge and thread pitch so I could find my own and have not received a response and that was almost a week ago. With screws that small it's near impossible for me to measure them so now I'm down to buying an assortment of screws and hopefully I don't strip the threads trying to find the correct size
Gunnersmate2
1646
Oct 6, 2018
It was @DougFLA123Who contacted WE on Instagram if you want to read exactly what he wrote.
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