Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 494 conversations about:
JimmyP
134
Apr 11, 2017
bookmark_border
Will
8470
Chief Product Officer
Apr 11, 2017
bookmark_border
JimmyPHey JimmyP,
WE has lifetime coverage against manufacturing defects. If you receive something with a manufacturing defect (which would be shocking, there are three layers of QC involved, two from WE, one from Massdrop) you'd reach out to Massdrop support who would verify the issue and pass it along to WE for resolution.
WE has a helpful warranty page here: http://www.weknife.com/plus/list.php?tid=5
WE has lifetime coverage against manufacturing defects. If you receive something with a manufacturing defect (which would be shocking, there are three layers of QC involved, two from WE, one from Massdrop) you'd reach out to Massdrop support who would verify the issue and pass it along to WE for resolution.
WE has a helpful warranty page here: http://www.weknife.com/plus/list.php?tid=5
mike240se
37
Apr 12, 2017
bookmark_border
Willso we would be responsible for paying to ship the knife to china and dealing with the chinese company or you would be the middle man for warranty?
Hawg
133
Apr 12, 2017
bookmark_border
WillWhy is not called a WE knife then if Ferrum Forge has zero involvement in the mfg or warranty process? For the sake of "Truth in Advertising" this should be called a WE knife "designed by Ferrum Forge". Seriously, you should run that one by your law dept.
Not saying that Im not interested, still a tempting buy. But its a tempting WE knife purchase, not a tempting Ferrum Forge purchase.
Not saying that Im not interested, still a tempting buy. But its a tempting WE knife purchase, not a tempting Ferrum Forge purchase.
Dfunk1210
59
Apr 12, 2017
bookmark_border
HawgThere are Custom knife makers that work with high end Chinese knife factories to make midtech knives and then put their own names on them. Take for instance Todd Begg's Steelcraft series. They work closely with the factory to make a high quality knife that is good enough to put their name on em. There is no deception involved. And We knife has a Warranty presence in the USA and Europe.
Hawg
133
Apr 12, 2017
bookmark_border
Dfunk1210I don't know of another knife manufacturer that isn't involved in the manufacture, sale, or warranty of a knife with its name on it (happy to be educated otherwise). Yes Todd Begg's Steelcraft is not made by Todd Begg, but he handles the warranty service for it (and you can even send them in to him for "Spa Treatment"). To me that's a significant difference, Ferrum Forge's hand will never touch these knives, ever.
I'm probably going to join this drop because I have read good things about WE knives and I think this would be a good addition to my collection. But, I'm not going to fool myself and think I have Ferrum Forge knife... What I will have is a nice WE Knife designed by Ferrum Forge.
IMHO that's the ethical (and legal) way this knife should be marketed.
I'm probably going to join this drop because I have read good things about WE knives and I think this would be a good addition to my collection. But, I'm not going to fool myself and think I have Ferrum Forge knife... What I will have is a nice WE Knife designed by Ferrum Forge.
IMHO that's the ethical (and legal) way this knife should be marketed.
Will
8470
Chief Product Officer
Apr 12, 2017
bookmark_border
HawgIf you buy an iPhone in Canada, it's made by foxcon, the customer interaction is handled by Apple's Canadian distributor, and any repair or replacement service is done by foxcon.
Yet, it's not a "foxconn iPhone", it is not a "distributor iPhone", it's an Apple iPhone.
Chances are, most of the things you own are designed by a brand, manufactured by an unnamed partner, and sold by a retailer.
The difference here is that we're naming the manufacturing partner, giving credit to the work WE does.
Yet, it's not a "foxconn iPhone", it is not a "distributor iPhone", it's an Apple iPhone.
Chances are, most of the things you own are designed by a brand, manufactured by an unnamed partner, and sold by a retailer.
The difference here is that we're naming the manufacturing partner, giving credit to the work WE does.
Hawg
133
Apr 12, 2017
bookmark_border
WillUgg second attemp at a reply... this website does not play well with iphone (ironic given your post)
Apple has their hands on every iphone, they own the technology, the patents, they write the code that makes it work, they control the apps, etc. etc. The value of an iphone is as much in the IP as in the tangable hardware. In addition, if it is a legit iphone, your warranty is valid worldwide, you can go into any Apple store on the plannet and work with Apple to get it serviced. So to me the comparison of a Canadian iphone to this knife is not valid.
When Ferrari designed the Allante, no one called the Allante a Ferrari. Why? Because it was built, sold, marketed, and warranted by Cadillac. It was the "Cadillac Allante designed by Pininfarina". This knife should be the "WE Falcon, designed by Ferrum Forge".
If you were telling me that after sales support would be by Ferrum Forge then I might feel differently. But I suspect that if someone sent their WE Falcon directly to Ferrum Forge for service they would get a similar response to what they might get if they had taken their Cadillac Allante to the Ferrari dealer for service.
Please let me know if that suspicion is wrong. If Ferrum Forge is going to stand behind these knives, provide support for them, then maybe they are more than just they guys who produced the CAD files. But right now I'm not seeing anything to make me think differently.
Apple has their hands on every iphone, they own the technology, the patents, they write the code that makes it work, they control the apps, etc. etc. The value of an iphone is as much in the IP as in the tangable hardware. In addition, if it is a legit iphone, your warranty is valid worldwide, you can go into any Apple store on the plannet and work with Apple to get it serviced. So to me the comparison of a Canadian iphone to this knife is not valid.
When Ferrari designed the Allante, no one called the Allante a Ferrari. Why? Because it was built, sold, marketed, and warranted by Cadillac. It was the "Cadillac Allante designed by Pininfarina". This knife should be the "WE Falcon, designed by Ferrum Forge".
If you were telling me that after sales support would be by Ferrum Forge then I might feel differently. But I suspect that if someone sent their WE Falcon directly to Ferrum Forge for service they would get a similar response to what they might get if they had taken their Cadillac Allante to the Ferrari dealer for service.
Please let me know if that suspicion is wrong. If Ferrum Forge is going to stand behind these knives, provide support for them, then maybe they are more than just they guys who produced the CAD files. But right now I'm not seeing anything to make me think differently.
AvidGuarf
2
Apr 12, 2017
bookmark_border
WillThe warranty liabilities might be handled by Foxconn but the warranty responsibilities are still handeled by the Canadian distributor of Apple products. These can be assinged.
What's more curious is the amount of lip service Massdrop seems to be paying to ward of issues that the supposed quality of the Drop should inherently avoid in the first place...
What's more curious is the amount of lip service Massdrop seems to be paying to ward of issues that the supposed quality of the Drop should inherently avoid in the first place...
mikael22
40
Apr 17, 2017
bookmark_border
Hawg
I believe that from the commercial and legal point of view you will have a Massdrop knife. Nothing more.Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop
Who will be doing the warranty on these knives and how long is the warranty period?
Fingers crossed the international shipping on these will be sorted before the drop and it will be reasonably priced...