Massdrop x HIFIMAN Edition XX Headphones Discussions | Drop

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Massdrop x HIFIMAN Edition XX Headphones

Nov 20, 2018

I'm not sure if I should join this drop just to get into the Q&A with Fang - to talk about Hifiman's ridiculous quality control and customer service. I just bought a silver RE2000 IEM from their official US store and the stock cable is defective. The customer service ask me to send the cable back without providing shipping label, and ask me "Please declare the value at less than US$20. Any customs duty applied be required to be covered by you if you declare it as US$20 or more." I have no idea why shipping within US has something to do with customs duty. Buying directly from Hifiman makes me feel like I'm buying from grey market. I'll be more than satisfied if Hifiman's QC and build quality can be as good as 50% of some other brands. I had he400i with pads broken in one year (changed pads and sold), Ananda with no sound from one side (ended up with returning) and I'm still worrying about the plastic yokes of my Edition X to break anytime. The only thing I got without noticeable flaws is the he4xx from massdrop. Maybe I can only buy from MD, if I need some basic QC and customer service. I have to admit that I use Edition X more than HD800, Elear, T1 ii or LCD-2, because it's just too easy to drive. Hifiman's tech is magic to me, but the build and QC...

Nov 20, 2018

DareToBe

213

Nov 21, 2018

DareToBeThe whole list of things that I'm asked to do for this return:

In your package, please include:

1. The item without any accessories such as the box, case or ear tips.

2. A copy of your receipt or order conformation.

3. A note stating you need a replacement; clearly specifying the following: your name, phone number, email address, address the replacement should be sent to and the issue with the product.

4. Your RMA# is xxxxxxxxxxx, please write the RMA# outside the box and in your note.

5. Please declare the value at less than US$20. Any customs duty applied be required to be covered by you if you declare it as US$20 or more.

Please email us your tracking information once posted. We will arrange the replacement upon receiving your packaged item.

They ask me to write an essay to replace a defective cable. Amazing!

Nov 21, 2018