Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
I think most of us have done some customer service work in our lives. And hopefully it was practicing good customer service. I can tell you've never worked a service job or simply did so badly. And hey if you never did, more power to you. You're lucky and that's awesome.
But customer service is vital to business and customer perception. Any promise now made void to the customer isn't the customer's fault. You act like it is. And then you insult me and others and basically everybody buying this drop because it's all powered by greed and exploitation of abused people. Which ironically is defaming Massdrop. That is what you did in that paragraph. Edit it if you want. So you defend them for relatively poor customer service but then basically preach against their entire practice. Who side are you on? Are you here to troll? I'm guessing so with the 2nd rate memes you pulled out to make some kind of point. If I wore a fedora like you I would tip it towards you, good sir. Grow up I want to speak to an adult.
But in all seriousness I love Massdrop and the idea that it offers and what it does for the audiophile community and how it's helped us grow. However I'm also appreciative of good customer service too. I never 'hated' on Massdrop and even if I had why would it upset you so much? Please straighten out that tight collar and have a look at the most successful online business models, ones that promote great customer loyalty through great customer service, such as Amazon.
Massdrop always fulfills the item and I've never had a problem there. For those who have they always make it right. Most of us have experienced delays and are gracious about it. We're not asking for more gain through an extended wait. But when we ask, "Hey it's been over a month what's up?" We're attacked.