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qpch
22
Aug 18, 2016
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MD should sell exclusive tissue and diaper set. based on some of comments here it should sell very well! make sure it ships out before nap time or we’ll never hear end of it.
sloppymilkshake
3
Aug 27, 2016
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UzuzuYou seem to regard your identity and "rights" as a consumer with an inordinate amount of precedence. How self-indulgent do you have to act with indignation towards anything that may slightly inconvenience your near-constant drip feed of pleasure. How about the rights of the third world people living under oppressive regimes whose power is sustained by the exploitation of natural resources (i.e. oil), which in turn allows our markets to be flooded with cheap, readily available electronics; the very same which--undoubtedly--fuel your many late night, nightcore listening sesh's before they inevitably break, shaking you from the decadent grips of your techno-solipsism just long enough for you bitch about it on a Chinese cartoon message board.
Uzuzu
1431
Aug 28, 2016
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sloppymilkshakeYou are literate and professed in memes. Nightcore and Chinese cartoon message board. I heartily laughed.
I think most of us have done some customer service work in our lives. And hopefully it was practicing good customer service. I can tell you've never worked a service job or simply did so badly. And hey if you never did, more power to you. You're lucky and that's awesome.
But customer service is vital to business and customer perception. Any promise now made void to the customer isn't the customer's fault. You act like it is. And then you insult me and others and basically everybody buying this drop because it's all powered by greed and exploitation of abused people. Which ironically is defaming Massdrop. That is what you did in that paragraph. Edit it if you want. So you defend them for relatively poor customer service but then basically preach against their entire practice. Who side are you on? Are you here to troll? I'm guessing so with the 2nd rate memes you pulled out to make some kind of point. If I wore a fedora like you I would tip it towards you, good sir. Grow up I want to speak to an adult.
But in all seriousness I love Massdrop and the idea that it offers and what it does for the audiophile community and how it's helped us grow. However I'm also appreciative of good customer service too. I never 'hated' on Massdrop and even if I had why would it upset you so much? Please straighten out that tight collar and have a look at the most successful online business models, ones that promote great customer loyalty through great customer service, such as Amazon.
Massdrop always fulfills the item and I've never had a problem there. For those who have they always make it right. Most of us have experienced delays and are gracious about it. We're not asking for more gain through an extended wait. But when we ask, "Hey it's been over a month what's up?" We're attacked.
I think most of us have done some customer service work in our lives. And hopefully it was practicing good customer service. I can tell you've never worked a service job or simply did so badly. And hey if you never did, more power to you. You're lucky and that's awesome.
But customer service is vital to business and customer perception. Any promise now made void to the customer isn't the customer's fault. You act like it is. And then you insult me and others and basically everybody buying this drop because it's all powered by greed and exploitation of abused people. Which ironically is defaming Massdrop. That is what you did in that paragraph. Edit it if you want. So you defend them for relatively poor customer service but then basically preach against their entire practice. Who side are you on? Are you here to troll? I'm guessing so with the 2nd rate memes you pulled out to make some kind of point. If I wore a fedora like you I would tip it towards you, good sir. Grow up I want to speak to an adult.
But in all seriousness I love Massdrop and the idea that it offers and what it does for the audiophile community and how it's helped us grow. However I'm also appreciative of good customer service too. I never 'hated' on Massdrop and even if I had why would it upset you so much? Please straighten out that tight collar and have a look at the most successful online business models, ones that promote great customer loyalty through great customer service, such as Amazon.
Massdrop always fulfills the item and I've never had a problem there. For those who have they always make it right. Most of us have experienced delays and are gracious about it. We're not asking for more gain through an extended wait. But when we ask, "Hey it's been over a month what's up?" We're attacked.
Kmeredith923
34
Aug 28, 2016
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UzuzuI don't think most people are attacking those who are just asking "where's my stuff?" It's those who are having a hissy fit over a manufacturing/shipping delay that is not Massdrop's fault. They are expecting normal retail service from a site that is not normal retail to begin with and on a product that is being custom made from scratch. If this were Amazon having to push out a shipping date so far, that would be unacceptable. Also, if this was a premade product and this happened, that would also be unacceptable. But neither of those things are true. In fact, you really can't even truly say this is a customer service problem, at least not on Massdrop's end. They notified us of the problem, kicked in money to help alleviate it and gave everyone the option of a refund if they didn't want to wait. That's really better customer service than they were obligated to provide. I don't think this needs to be turned into a human rights issue, but as adults certainly we should be able to deal with and express our disappointment over the delay of a nonessential to living luxury product in a more polite and refined manner. It's the same lesson I'm teaching my 13 year old son. It's fine to be upset or mad, but it's not acceptable to throw a fit about it. Learning to deal with delayed gratification is essential. If you don't possess that skill than perhaps a more typical retail store is more suited to you.
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