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We have an update on the production status of the Massdrop x Matt3o /dev/tty MT3 Keycap Set. With a brand new set of profiles there were some issues that came about. For example, the more pronounced curvature for the tops of MT3 keycaps made dye sublimation tricker than previous, mostly flat, keycaps.
We’ve completed tooling for the PBT keycaps and we are very happy with the look and feel of them.
The legends and color confirmation are taking longer than we initially planned. Proper legends and color that meet the vision of the designer is one of the most important aspects of a custom keycap set. Sometimes it requires numerous rounds of back and forth before all the colors are confirmed.
With all the additional things that have come up, we are expecting a 4-6 week delay on our ship date. We are working with our supplier on a more accurate shipping estimate, and we’ll share with the community once we have more information.
In the meantime, we’d like to thank Matteo for his hard work on getting his vision created, and the community for their support.
We will update you all on or by 10/20.
if you aren't already ..maybe you should start adding a 4-6 week delay in the timeline when beginning the group buy, so people can be surprised and get it earlier... or on time if there is a delay.
Thanks for the update!
Besides, I'd rather a set that everyone's happy with, than one with shitty QC done in a rush.
For the experienced buyers who always expect less from MD, 20% delay is a win. For suckers like me and you, we are constantly disappointed and surprised by MD's incompetency. I will have leveled up quite a lot after this one, Mito Canvas, QMX Clips and the Planck though (!!!). LOL. I really hope no one's dumb enough to defend the constant delays across these drops, e.g. "you can survive another few weeks without these"...uhm, SMH...
But in all fairness, @YanboWu providing an update several weeks prior to the exp. ship date is a positive news...Having been part of Mito, QMX and Planck drops, I am happy about the heads up, because I know the the "delays" aren't MD's fault, but the constant faith in mfg's timeline and lack of communication are.
People say it is understandable, expected, normal. They're right on one account, it is normal. It shouldn't be.
Massdrop has been doing this long enough to know better. "Arrive eventually" isn't what we were promised.
We're given an 'estimated' ship date that could be increased by 20%, 50%, beyond its original date, maybe more. Sometimes when the date finally comes the order isn't even close to being right at all.
There are systemic problems and people keep making excuses, or being overly forgiving. Yes, these are custom made one-off products, but this isn't their first rodeo. They should know how to do this by now. I haven't noticed anything getting better on their part.
They need a Kickstarter style 'Risks and challenges' section on their drops. Show the customers that they understand the risks, layout clear timelines and expected milestones, and give potential fallback dates for when things go wrong. They seem to keep being surprised by unforeseen delays, there's certainly blame for that that can be spread around, and some of this shouldn't be unforeseen, again, this isn't their first rodeo.
Whatever the case is, they need to up their game and stop relying on ambivalent, and somewhat captive, consumers, while continuing to avoid fixing systemic problems.
Yep, it is just some keycaps. But I paid for them, delays of potentially 20% more than the original estimated time, communicated 3 weeks before delivery, are not acceptable to me, and shouldn't be to anyone else either.
We should demand more of Massdrop.
Matt3o stated when orders were open that dye sublimation issues were expected. The last update made no mention of any such issues. Now, less than a month before estimated delivery, a time when production should be complete, Massdrop is referencing that these foreseen issues are causing a delay.
If we are to take Massdrop at their word, this means that they either (A) intentionally withheld any information regarding such production issues, or (B) didn't even start the dye sublimation QA/QC process until recently (after the last update).
So, I (personally) can only conclude that Massdrop did not make a resonable attempt to fulfill this order in good faith. They are either lying or incompetent. In either case, they have no business managing production of anything.
I believe the problem is systemic. In an environment where there is no penalty and no incentive, and on top of that, a complacent member base, this sort of thing isn't just possible, but inevitable.
I'm a pretty patient guy - I know making custom products is not easy, and I'm not worried about delays. But I have to insist on good communication - if the team says they will provide an update by a certain date, they really should be providing some info by then.
I actually follow Matt3o's updates closely, but even that information is unclear on delivery timelines ("at least four weeks delay" is not a delivery timeline), and it is not the official communication channel.
"I want massdrop to do their fucking work" like lol
There is work going on behind the scenes and in the future you will get your keycaps- what more do you want? The personal information and clocking in information for every employee that is working on manufacturing these? Live camera footage?
This is completely uncharted territory for Massdrop as it's a completely brand new profile- Massdrop is already known for usually missing their dates so it would've been a pretty safe wall street bet to assume this one was going to miss the mark as well.
"They're in production" - quite frankly is all the customer should likely need to know at this point. Everyone here acts like they should be privy to the deep underlying behind the scenes activities, and while it would maybe be nice, the majority of the customers wouldn't even know what to do with that information.
If you are an impatient person you should simply quit this hobby- because it's going to cause you more mental anguish than pleasure.
My point is that setting schedule for next update shouldn't be another bone thrown to the dog. I want MD to tell us "No new info yet" in case there's nothing new right now, but not ignored scheduled update. This is called punctuality.
There is work going on behind the scenes and in the future you will get your keycaps- what more do you want? The personal information and clocking in information for every employee that is working on manufacturing these? Live camera footage?
Please don't exaggerate. I want timely confirmation that work is in progress with clearly stated update schedule. If the update is announced, there should be formal update at least at the day when it has been promised to be provided. This would show responsibility and put a confidence.
This is completely uncharted territory for Massdrop as it's a completely brand new profile- Massdrop is already known for usually missing their dates so it would've been a pretty safe wall street bet to assume this one was going to miss the mark as well.
I would partially agree with the first statement that it is uncharted territory. But IMO, this should have been taken in to account by MD staff and realistic schedule should have been provided. As for "MD is known for missing their dates" -- that's not the point here. We're not talking about overall delay of the drop, we're talking now about delay in scheduled update. And mixing delay in the manufacturing with delay in keeping customers in the loop is completely wrong.
"They're in production" - quite frankly is all the customer should likely need to know at this point. Everyone here acts like they should be privy to the deep underlying behind the scenes activities, and while it would maybe be nice, the majority of the customers wouldn't even know what to do with that information.
I agree with statement that there's no need to provide internal information on manufacturing process, but -- again -- dates should be stated clearly and explanations for lack of update/missing schedule should be provided on a timely and regular basis. Otherwise customers feel they're kept in the dark (and sometimes fed with shit).
If you are an impatient person you should simply quit this hobby- because it's going to cause you more mental anguish than pleasure.
Let me make my own decisions and please don't tell me what I should or shouldn't. Yes, I am impatient, but I can deal with it if I'm provided with the plan. I see it now that incompetence and failed terms are considered normal for GBs. That is wrong at least for a company like MD which is making it's profit from running GBs. If you're bad in your main business -- you're incompetent. And tolerating it is kinda masochistic IMO. Or maybe no one just cares about it, but I find it hardly believable.
I apologize for maybe not being clear, English is not my native. And I didn't participate in many GBs, so I'm not that experienced, but other than MD all GBs I've been into were flawless and all GBs except three of them on MD (and they were for not customized products like switches and TaiHao keycaps) were disaster.
And no update, surprise surprise!
We will keep you updated on the next scheduled update post by or at 10/25, at which time we hope to have a better idea of the final update schedule.
Regards. [Disclamer: I don't work in any way for massdrop, this is a joke]