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I have an update on the status of the MT3 custom keycap set. The keycaps are still in production, but since this a brand new profile getting the dye sublimation is taking longer than we originally planned. We now anticipate that the keycaps will be complete right around the end of the year, which puts our estimated ship date in mid-late January (after shipment to our warehouse, receiving, and QC).
While we’re glad to be getting the color and new profile to meet Matt3o’s vision, we’re disappointed that the set is taking longer to be produced. We know you’re likely just as disappointed as we are, and we’re sorry for the additional delay. We’re doing what we can to get a final, quality set your way as quickly as possible - including having a member of our team onsite at the manufacturer in China to oversee the completion of the set.
We’re also adding a credit to your account based on purchase total, as a small token of our apology. This coupon will be automatically applied to the next drop you join. More details on the credit amount will be sent via email.
Thank you for your patience with this drop. We know the wait has been long, so in the meantime here are some photos from our team member at the manufacturer:
We’ll update everyone on or by 12/1 with the latest information.
This is taking forever.
If you want someone to soothe your bruised emotions go down the street to Target.
However, we should be selling any extras we have for these a few months after fulfillment.
Did I misunderstand something or did you erase the earlier $5 discount from my account?
If you want to merge both coupons, that's also fine. Please drop a note to community support and they'll help sort you out!
Just a quick question: I joined the Laser GB. I guess the coupon doesn't get used automatically when payment gets processed? Should I cancel and re-add my oder with coupon? Or should I contact support, if I want to use the coupon for my Laser order?
My green cherries are waiting on my shelf with patience and great anticipation for the set. :-)
Can those who participated in the first drop get any sort of priority? I'd like to get some of the extras that I missed out on the first time around (Colemak/Dvorak).
not everyone gets $15, it's dependent on your order total.
Sounds like the Cancel button is calling your name.
“Estimated” means “Bullshit” in this instance.
MD has made countless $$$ off our money collecting interest Before they had to outlay cash.
MD needs to hire a Project Manager to keep things on schedule and provide accurate estimates upfront.
these are keycap, not fusion reactors 🤣
its a public forum; we all have differing opinions on the situation and ought to be able to discuss them.
I would like nothing more then for MD to get their act together (between this and the k-type fiasco it’s ridiculous).
Also, these keycaps are going to be sweet and he seems like a toolbag so it would please me if he fucked himself by cancelling his order. Because I'm human, too.
people buy sets based on what they expect their needs to be in October (for example).
Needs change, and in November people are like, “I should have purchased XYZ...”
With this set being delayed by several months, it would be great if MD could demonstrate some flexibility by reopening the drop and allowing people to purchase additional sets, etc.
The $15 doesn’t really address the situation properly.
Unfortunately, it's apparent you still have the capability to type on the internet.
Cancel your order son, and call me dad :) you'll feel better, I promise.
This isn’t my first drop; it’s my first drop w this account (There you go assuming again).
its not so much a need, but (here’s a big word for you) PLANNING for them.
I’ve changed plans, but plan to gift them.
I'm not assuming anything dear, I know :)
Also, dear god I hope you're not older than me for your sake.
" Also, dear god I hope you're not older than me for your sake. "
Truer words have never been spoken. I have no idea how old you are, but I assume you're over 35 which... yeah. You already said it. Just please don't let me be the oldest, because I got rekt in these forum arguments. I would lose so much face.
Also, I think that's it for my entertainment for this evening. I'm not one to troll people when they're salty, but some just make it too tempting and I actually feel a bit ashamed for even getting involved in this "argument." That said, it made me feel really good imagining him smashing things on his desk every time someone replied. As I've already said, I'm only human. There's the way I'd like to imagine I am, and then the way I know I am. Thanks for the tag-team. It was like Muhammad Ali fighting an infant already (either of us can be Ali, I won't claim it just because I can) and then Don King rolled up too.
I also need to acquire a keyboard ...
I am excited about this set and think the wait was expected if you understood what they were making and getting themselves into making a whole new profile... Honestly I would wait another 6 months for this one if I had to. The 15 bucks was a sweet bonus.
I might also point out that while the delays do mean that mistakes were made, they are willing to put effort and money into delivering an impeccable and properly finished product as opposed to just calling it 'good enough' and trying to deliver on time.
I also do think this money point should be stressed a bit here as while us customers are being inconvenienced by these delays, it must be realized that this is costing Massdrop a significant amount of money, just multiply the ~10$ (on average) rebate by the number of participants in this drop (I forget exactly how many, but it was well over 1000) and you've already got a pretty big bill. Then add on to that all the extra production time and pre-production units as well as the time and effort (as in sending someone to China to oversee the production) and you will quickly come to realize that Massdrop is also loosing a lot with these delays.
And yet they are willing to cope with them in favor of a (hopefully) higher quality product. This is definitely a good sign in my book.
And before people start getting on my back for defending Massdrop, don't get me wrong I think that Massdrop is definitely an a slippery slope overall as I keep seeing more and more stupid drops that either offer ridiculously low and often uncompetitive rebates, or nonsensical "limited quantity" group buys, and I really think that they should review their business model.
I just don't think that this particular drop is one of those that messed up (yet).