Massdrop x MiTo Laserwave GMK Translucent Keycaps Reviews | Drop

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Massdrop x MiTo Laserwave GMK Translucent Keycaps

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Massdrop x MiTo Laserwave GMK Translucent Keycaps

LunarCheddar

Jun 18, 2018

Verified Buyer

Great idea but...
Don't be fooled by the picture. In person, these look like garbage. Total waste of money.

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MiTo

13955

MiTo

Jun 19, 2018

LunarCheddarI'm sorry you feel this way about the kits, but I don't think you fully understood what they were supposed to look like during the group buy phase. Hence why you're disappointed.
The shell is supposed to be flawless as it is and the screwed up grid in the inside is supposed to be seen. This is cyberpunk, a beautiful shell with an horrendous endo-skeleton much like sentient beings from a futuristic dystopia.

Jaytal

174

Jan 10, 2019

MiTo"I know I didn't deliver on the product that I advertised and let everyone down, but I think you're wrong for expecting it to look like the pictures that I sold to you." What the hell are you talking about?

MiTo

13955

MiTo

Jan 10, 2019

JaytalNot sure what are you quoting since I never said that, so I ask you to stop putting words into my mouth and twisting my messages. We advertised translucent double shot keycaps and expected the customers to understand what the product was, but unfortunately a share of participants expected something that looked 100% like a digital render made by the manufacturer, which is never going to happen let alone for something that didn't even exist in the real world in any form. We had to represent it in some form for the customers and the only tool available was a computer generated render. Most people were pleased and happy with the final product according to our metrics and a share of participants got disappointed. For the latter group we offered refunds and we also learned that we should pay extra attention when advertising a product that is so unusual to our community. As a creator it was a great learning experience and I'm looking forward to keep improving moving forward.

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Jaytal

174

Jan 10, 2019

MiTo"Most people were pleased" I guess that merits all the 1-2 star reviews, eh? Even some of your four/five star reviews are from people basically saying "They don't look like what I paid for, but I guess they still look good, so I won't take that into account". You've proven you can design solid, quality products, MiTo. You're a reputable name in the community. I know these are things you've said around half a year ago, but I hope those aforementioned "improvements going forward" also included your PR. You should never tell your paying customers that they're wrong for feeling deceived or disappointed, for starters.

(Edited)

MiTo

13955

MiTo

Jan 10, 2019

JaytalIf you look at the numbers on the main page, we sold 822 kits and had a very small share of complaints/refunds on the backend according to the CS team. Another thing worth mentioning is that 21 people reviewed the kits, so contrary to intuition the reviews are not exactly representative of overall satisfaction with a product, given that less than 3% of participants expressed their thoughts. I already explained to you why the final product don't look exactly like the rendered images, why in this case they were less representative (than renders normally are) and also took accountability for that. I guess the final take from your message is that I should work more on conveying my thoughts and public relations - which is a very long and complex road, a challenge that I am willing to take, I am evolving the design aspect but I am not forgetting about the communications side, this is why I previously told you that I value criticism in all its forms so much. Another thing worth mentioning is that this isn't an excuse but also take into consideration that I am not a fluent english speaker (I am from Brazil).

Jaytal

174

Jan 10, 2019

MiToI'm sorry for being so hard on you, then, for something you've obviously done well to improve upon. Again, my gripes were with your old comments, which was unnecessary on my part. I wish you luck on all your future endeavors.

(Edited)

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